Job Description

Who We Are:

Trusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses.

Their robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, Trusted Tech Team has transformed the software licensing experience, giving IT professionals complete confidence in the success of their business.

Featured on Forbes, CIO Review, Spiceworks, and other publications, we have become one of the fastest-growing companies in the U.K., Canada, and the U.S..

Overview:

The Account Specialist (Subscription Billing Specialist) is responsible for engaging, troubleshooting, and assisting customers with billing matters related to their cloud service subscriptions. They will also track and monitor all support cases to ensure timely resolutions. Account Specialists are also responsible for all adds, moves, and changes of Cloud Services for our customers.

Responsibilities:

• Engage with customers on billing matters related to their cloud services.
• Process Portal Changes, Account Questions, and Microsoft Cloud License Consultation.
• Work with the Account Management Team to coordinate long-term product/billing adjustments.
• Track and monitor support cases raised to Microsoft to ensure timely resolution and follow-up.
• Escalate critical client situations to the appropriate level of management and engineering expertise.
• Provide continual feedback on processes to improve the customer experience.

Minimum Skills & Qualifications (must-haves):

• High school diploma or GED is required (Bachelor’s degree preferred).
• 2+ years of experience in a customer service or related role preferred.
• Some knowledge of the Microsoft 365 Admin Center: license assignments, license portal, and billing.
• High-level attention to detail and time management skills.
• Previous billing and administrative experience.
• Experience working with CRM software or subscription management software (e.g. ServiceNow, Chargebee, Salesforce, Zoho Desk, MS Dynamics 365 Customer Service, etc.).

Preferred Skills & Qualifications (nice-to-haves):

• Licensing knowledge and Microsoft certifications are a plus (e.g. MS-900, AZ-900, etc.).
• Creative problem-solving abilities and strong business acumen.
• Process-driven thinking and excellent customer service and multitasking skills.
• High EQ and ability to maintain a professional demeanor with clients.
• Ability to explain complex topics to a variety of audiences.

Benefits:

100% HMO Healthcare Coverage (CA employees only)

PPO Healthcare Coverage

Vision and Dental Insurance

401(k) plan with a 4% match by TTT

PTO + sick pay + paid holidays

Pet Insurance

Paid Parental Leave

Microsoft Reimbursement Program

Estimated salary range: $60K - $65K (*DOE)

Customer Support Specialist, Billing Support Specialist, Customer Success Specialist, Cloud Billing Specialist, Cloud Account Coordinator, Subscription Management Specialist

*Trusted Tech Team is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.*

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