Job Description

OBJECTIVE

The Assistant Director is responsible for providing leadership, ensuring quality assurance, and delivering exceptional customer service for the Dole Plantation’s operations. In the Director’s absence, they oversee all areas of responsibility for the operations. The Assistant Director manages day-to-day operations and collaborates with other departments to develop and implement the company’s strategic growth initiatives. They play a pivotal role in executing these strategies effectively.

ESSENTIAL FUNCTIONS

1. Business Management: Oversees all business aspects, including employee supervision, meeting coordination, vendor partnerships, and internal and external representation. Develops and implements a promotional/activity calendar.

2. Store Team Guidance: Provides comprehensive guidance and direction to the entire store team, focusing on guest satisfaction, team development, merchandising, inventory control, safety, cash management, human resources, loss prevention, and expense control. Ensures the store’s effective and profitable operation.

3. Profitability and Sales Management: Drives store profitability by monitoring sales, maintaining optimal inventory levels, and strategically rotating, discounting, or discontinuing products.

4. Department Collaboration: Collaborates with Department Managers to develop and implement strategies for enhancing business within respective departments. Assists in the execution of these strategies.

5. Process Improvement: Consistently reviews processes across all departments, identifying areas for efficiency enhancement and process improvement.

6. Managerial Development: Responsible for the training and development of all immediate subordinate managers and departmental levels within the store hierarchy and team.

7. Staff Development: Provide daily floor coaching and training to the retail team, including managers, supervisors, floor assistants, and associates.

8. Retail Operations Management: Oversees retail operations to ensure profitability, including proper stock management, merchandise quality control, floor presentation, and overall housekeeping.

9. Attractions Management: Assists with driving attractions’ profitability by achieving set target goals; managing achievement of sales targets and goals; and coaching and motivating management team towards achievement of the target.

10. Facility Management: Assists with the maintenance of the general appearance of the property and equipment.

11. Tenant Management: Assists with maintenance of positive vendor relations, while insuring adherence to Dole Plantation’s tenant policies and procedures.

12. Food Production Management: Manages all aspects of food production, including menu planning, cost analysis, ordering of food and paper products, and cost monitoring.

13. Inventory Control and Purchasing: Executes and maintains inventory control and purchasing procedures, approving purchase orders.

14. Customer Service: Monitors customer experiences and handles escalated customer service-related concerns to meet customer satisfaction standards.

15. Policy and Procedure Compliance: Observes and communicates with farmers, vendors, and tenants to ensure adherence to store policies and procedures.

16. Special Guest and Media Management: Handles special guests, travel agents, media personnel, and travel writers to provide exceptional service and ensure a positive experience.

17. Assists with all departments and overall operations as needed.

18. Performs other special assignments as required.

KNOWLEDGE AND SKILLS

To effectively perform the duties, individuals must be able to demonstrate a number of competencies that are essential to the position, which includes but is not limited to:

• Bachelor' s Degree in Business Management from a recognized college or university (high school diploma plus five (5) years of business merchandising or related work experience may substitute for a bachelor’ s degree) required.
• Minimum five (5) years of experience in retail operations and/or service industry.
• Proven experience in overseeing a team of managers, managing performance and providing mentorship highly desirable.
• Multi-unit sales management, tourism or F&B background highly desirable.
• Must be able to communicate effectively, both written and verbally.
• Ability to work effectively both independently and with a team.
• Use of good judgement in making independent decisions.
• Positive leadership, team building and motivational skills.
• Excellent customer service skills.
• Computer skills including Microsoft Word, Microsoft Excel, Microsoft Outlook.
• Must be able to prioritize and plan work activities as to use time efficiently, assess/problem solve. Ability to work in a fast paced and high-volume situation.
• Able to work weekends, some evenings, and holidays.
• No Relocation Assistance
• STRONG TIES TO HAWAII PREFERRED.

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