Job Description

The Assistant GM position for the hotel is to relieve the GM of their duties. Hotel experience is necessary and sales knowledge is preferred. Hilton Experience is strongly preferred. Knowledge of PEP is very important. Additionally, they will assist and support front of the house operations as needed.

PREREQUISITES

• High School diploma or equivalent of same.
• Associates or Bachelors Degree preferred.
• One year experience similar capacity.
• Two years of experience in the service industry.
• Company associates have access to guest rooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times.

ESSENTIAL JOB FUNCTIONS

• Computer skills required: Microsoft Outlook, Microsoft Word, Excel and PowerPoint, experience working with customer relationship software is preferred.
• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must display professionalism, honesty, and trustworthiness at all times.
• Be flexible in regard to work schedule.
• A typical week consists of 30% - 50% outside sales activities.
• Must complete certain Hilton training requirements.

SPECIFIC RESPONSIBILITIES

• Promote positive morale and friendly attitudes.
• Creating relationships with the local community and educating them on the group rates we could provide, including reaching out to organizations, schools, teams, churches
• Serves as the hotel events coordinator, checking function room setups prior to a groups arrival to ensure all is in order.
• Be able to work at the front desk (i.e., creating and maintaining customer files, assisting, as appropriate with the direct bill process, and reserving room)
• Work within budgeted guidelines for maximum revenues and within labor models.
• Obtains function guarantees from customers and ensures all deposits and payment requirements have been satisfied prior to a groups arrival.
• Ensure guests are provided with the highest quality product and service.
• Maintain safety and security practices, have a thorough knowledge of emergency procedures.
• Must become thoroughly familiar with Hilton guidelines, implement all the rules, policies and procedures established by the company
• Knowledge of entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
• Passionately sell hotel guest rooms and meeting rooms through direct client contact to achieve (preferably exceed) revenue, ADR, Occupancy and RevPar goals.
• Determine Top Accounts in competitors hotel to become target accounts for our hotel.
• Target, saturate, and penetrate specific companies to reach true decision-makers in a position to refer to our hotel while seeking new business and/or working an existing account.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Hampton Inn Fairmont is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Hampton Inn Fairmont does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Type: Full-time

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