Are you tired of turning a wrench? Would you enjoy using your auto repair knowledge to help other mechanics?
Mitchell 1 (a division of Snap-on Tools) has an opening for a Product Content Support Rep(Auto Technician Customer Support) to start ASAP.
This position requires hands-on professional automotive repair knowledge.
This position is an in-office full-time role, Monday-Friday, that is located at the Mitchell 1 headquarters in the San Diego office.
Please do not apply if you do not have automotive experience and can not work onsite at our San Diego location, M-F.
If the EXPERIENCE and RESPONSIBILITIES listed below match you, please reply with your resume as soon as possible.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
1. Automotive knowledge required.
2. Experience in a customer service role with telephone contact is preferred.
3. A High School diploma or equivalent is required. Some college courses are a plus.
4. Heavy-duty truck knowledge is a plus.
5. Strong verbal and written communication skills, and a professional demeanor.
6. Ability to prioritize, organize, and manage multiple tasks accurately and work well under pressure.
7. Min. 1 year of experience working with PC-based applications.
8. ASE certifications preferred.
RESPONSIBILITIES:
1. Respond to customers politely and attentively and always maintain a professional, helpful attitude.
2. Provide immediate determination of customer needs. To resolve or route calls appropriately.
3. Document all inquiries received via telephone or email.
4. Assist customers with product content questions.
5. Accurately update and maintain the incidents in the tracking software package.
6. Follow the procedures set in the product content support job guidelines.
7. 50 %+ of the day is spent helping customers over the telephone.
Pay rate: $28/HR
Schedule/Hours -Monday-Friday - 7:30 am-4:00 pm. (no weekends)
Overtime available after training.
About us: Mitchell 1 (a division of Snap-on Inc.) has been a leading provider of automotive repair software to the motor vehicle industry for over 100 years.
Snap-on is an Equal Opportunity Employer, M/F/D/V
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