Aerotek has an immediate opening for a Bilingual Operations Manager in Homestead, FL.
Compensation: $54 - $65k + $2k bonus
JOB SUMMARY
The Operations / On-Premise Manager (OPM) has multiple responsibilities. Primarily, the OPM is responsible for the fulfillment of all requisitions, ensuring client satisfaction through business activities and satisfaction of the contractors on site. The OPM will manage the contractor experience by providing world-class customer service by managing communication proactively related to essential job functions. The OPM must have the ability to effectively communicate to contractors, potential contractors, client contacts and internal contacts.
ESSENTIAL FUNCTIONS
• Perform all necessary contractor screenings to ensure their qualifications meet open positions (i.e. interviews, reference checks, skills testing, background checks, orientations, site tours etc…)
• Addressing contractor frequently asked questions pertaining to the assignment, pay, benefit, etc
• Maintain and manage contractor workforce according to the client specific Progressive Discipline Program as outlined in the Aerotek @ Client Employee Handbook. This includes monitoring attendance & lateness, providing warnings, etc
• Follow Injury Reporting Protocol by communicating with the appropriate internal contact and the local medical facility that provides post accident care
• Serve as the interface between client managers, local office (if applicable) and contract employees. This includes regular attendance of client production and/or staff meetings
• Maintain all documentation using Aerotek's online system and/or client systems to track performance feedback regarding contractors
• Deliver performance feedback to on-site contractor as needed
• Deliver and maintain all client related requirements related to on site contractor workforce, such as route audits of contractor PPE, and other employee compliance measure as client specifies
• Maintain a professional work environment in alignment with current client culture, while maintaining the Aerotek expected standards of the guiding principles
• Use Aerotek Employee Relations as escalation point and resource for employee issues
• Utilize the available and appropriate resources of Aerotek Inc. for conflict resolution
SUPERVISORY OR MANAGEMENT DUTIES
Execute supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training internal Aerotek employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; address complaints and resolving problems.
QUALIFICATIONS
recruiting, managing high volume account, or providing on-premise support to a client
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