Role Summary:
Come join an innovative leader in the healthcare industry based in Boca Raton, FL is seeking contact center Customer Service Representatives who have excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers. The qualified candidate will professionally assist with membership inquiries and service requests and provide accurate and timely information to members, affiliated Physicians/Staff, and internal teams.
Essential Duties and Responsibilities:
• Assists members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence. Researches and resolves member issues and develops appropriate solutions.
• Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
• Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks. Accurately documents all phone calls and activities in the member’s record.
• Provides information to Members and Doctor’s offices to assist with reimbursement inquiries.
• Assists members/physicians with general website and App support.
Education / Experience / Knowledge:
High school diploma or general education degree (GED); An Associate degree is desirable, but not required. Minimum of one year of related experience and/or training, which may include prior customer service in a call center environment, or business / administrative experience.
Required skills include:
• Must possess strong communication skills and be articulate and concise. Speaks clearly, using appropriate grammar and word choice.
• Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus.
• Ability to establish priorities, work independently, and manage objectives with little supervision.
• Types with speed and accuracy, proficiency with Microsoft Office Suite and knowledge of modern office procedures.
• Prior experience with various call center solutions a plus.
...Responsibilities POSITION SUMMARY: The Health Screener is responsible for screening all individuals who enter one of South Texas Health Systems facilities for COVID-19 symptoms and risk of exposure. The Health Screener is also responsible for customer service...
...Skills: ~1 year Pharmacist experience ~ Spanish preferred Licenses and Certifications: Valid license to practice as a Pharmacist issued by NYSED Primary Source Verification required Pharmacy dispensing system experience Sterile...
...hired must ALSO have a background in African American, American, women and gender studies, anthropology, social history, economics, politics, STEM/medicine, the arts, business, etc. The researcher will be responsible for: Conducting in depth background research on...
...practice locations throughout Southwest Florida Benefits Summary: ~ Offers a competitive compensation package. ~ Generous paid time off ~ Sign on bonus & relocation package ~ Dedicated CME time and funding ~ Malpractice through sovereign immunity ~403(b)...
...college juniors, seniors (graduating in 2025 and 2026), and recent graduates Job Description Are you looking for a hands-on marketing internship where you will gain experience in multiple aspects of digital marketing? Gate Sentry, a growing access control software...