The Collections Support Specialist will be responsible for providing support to the Collections team by assisting in account reconciliation, processing perm placement fees, customer refunds, and invoice entry in customer portals. May also be asked to perform and oversee specific projects.
ESSENTIAL FUNCTIONS AND BASIC DUTIES :
Portal billing & Account Reconciliation - 75%
• Manages the entry of invoices for multiple customer portals
• Account Reconciliation
Reporting and Internal Customer Service - 25%
• Creates Weekly AR and Commission Adjustment Reporting
• Responsible for deposit and perm placement billing
• Manages the response and distribution of team email correspondence
SECONDARY FUNCTIONS
• May work on special projects or other duties as assigned
• Participates in month-end closing and reconciliation activities as needed
• Communicates with Internal and External Customers
QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
• High School Diploma or equivalent with 2-5 years of experience
• Bachelor’s Degree
• College coursework in business and finance is strongly preferred
KNOWLEDGE, SKILLS, AND ABILITIES
• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Salesforce or relative CRM systems
• Working knowledge of document management systems
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality
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