Job Description

Who We Are

STR Behavioral Health – Lehigh Valley is a premier substance use disorder and co-occurring mental health disorder outpatient center. For both substance use disorder and mental health clients, we offer separate programs for each population. Our programs include partial hospitalization treatment and intensive outpatient treatment (day and night programs) with the support of a psychiatric provider, licensed clinicians, and experienced professionals. Medication-assisted treatment (MAT) options are offered at all care levels. Our programs are trauma-informed, individualized, and accredited by the Human Rights Campaign as a leader in providing LGBTQ+ services.

What We Offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

How You Will Make a Difference

The Community Outreach Liaison plays a crucial role in connecting clinical partners, clients, and families with the right clinical resources. They serve as a liaison and partner, educating communities, providers, clients, and families about treatment services. Additionally, the Community Outreach Liaison supports local admissions by acting as a welcoming concierge for incoming clients, families, and clinical partners at the facility.

Relationships and Contacts

Within the organization: Maintains frequent and close working relationships with the Executive Director, National Director of Business Development and team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.

Outside the organization : Initiates and maintains professional working relationships with clients and their families, referral partners, clinical partners, and vendors, as needed.

Position Responsibilities

Essential Responsibilities

1. Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
2. Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
3. Schedules and conducts tours with referral sources, clients, and families, while being onsite weekly at Lehigh Valley Outpatient to support business development activities.
4. Communicates various levels of care to potential clients, families, and referral sources.
5. Guides clients and their families toward suitable treatment options, emphasizing the benefits of treatment at Lehigh Valley Outpatient and tailoring them to meet each client’s unique needs and circumstances. This process involves quickly assessing the viability of potential admissions, addressing challenges posed by ambivalent clients and families, and evaluating the clinical and financial feasibility of admissions.
6. Articulates how our facility’s programming aligns with each potential client’s situation and requirements.
7. Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
8. Offers a high level of customer service and communication to referral sources, clients, and families.
9. Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
10. Coordinates with the business office and Utilization Review to determine financing options for potential clients.
11. Builds a strategic regional growth plan by evaluating, analyzing, and interpreting facility and market utilization data.
12. Executes sales and retention strategies and plans, successfully close new business in accordance with pre-determined targets.
13. Develops goals and timelines for closing new and enhanced key account opportunities.
14. Collaborates with facility and corporate leadership to leverage strategic initiatives.

Additional Responsibilities

1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
2. Represents the program within the community at local, regional, and national events, as requested.
3. Assists in promoting and ensuring the organization’s values, mission, goals, and objectives are understood and actively supported by the employees.
4. Performs other duties as assigned.

What We're Seeking

Education and Experience

Position requires a bachelor's degree, a master's degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.

Additional Requirements

• Position requires incumbent to have a valid driver’s license, vehicle insurance and acceptable driving record.
• Clearance of TB test, and any other mandatory state/federal requirements.
• Current CPR and First Aid certification.

Skill Competencies

• Work Standards - Sets high standards of performance for self; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Communicating Effectively - Conveys information and ideas in a professional, clear, and timely manner; providing information to ensure understanding; soliciting input from the others during the communication. Provides input to the organization when requested.
• Building Collaborative Relationships - Generates alliances internally and externally by continuously identifying and acting on those things that will create success for our organization and the clients.
• Contributing to Team Success - Actively participates as a committed member of a team and works with other team members to help complete goals and deliverables.
• Practicing Resourcefulness – Contributes to small business environment by taking ownership of one’s position in the team and resolves productivity and efficiency problems by being seeking solutions.

STR Behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. STR Behavioral Health reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”

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