Customer Experience Specialist Job at Resnick Roofing & Contracting, Murrysville, PA

UlEvelZRbjZUUDlnREtDV001T2RBdjJOdnc9PQ==
  • Resnick Roofing & Contracting
  • Murrysville, PA

Job Description

POSITION TITLE: Customer Experience Specialist

Provide the ultimate customer experience to property owners seeking roofing, siding, and solar project replacements and repair!

Are you looking for a position where you can demonstrate your customer service skills, time management, and organization? If you are looking to join a team who utilizes cutting edge technology to create the ultimate customer experience, this could be for you!

POSITION TYPE:

Full Time - Training provided in Gibsonia PA. Position Location in Murrysville

DESCRIPTION OF DUTIES:

  • Create and maintain an exceptional experience for all prospective Resnick Roofing & Contracting (RRC) customers via incoming phone calls, emails, and walk-in customers from start to finish
  • Qualify RRC prospects on phone utilizing proper needs assessment techniques and upfront contracts
  • Manage and maintain all outgoing communication relative to online lead requests via Angie’s List, Facebook, and Podium, etc.
  • Maintain all RRC KPI sales tracking sheets and docs through GSuite daily
  • Assist in all the RRC accounts receivable activities daily, e.g., collections, payment processing, invoicing, etc.
  • Maintain inventory levels of all office supplies
  • Maintain all platforms of social media including creative content generation which is required on a weekly basis
  • Assist in the maintenance of minor changes to RRC website
  • Assist in team event building and planning
  • Assist with various administrative tasks
  • Manage phone systems and answering service software
  • Assist with various marketing initiatives e.g., creative, digital, print, etc.

SKILLS AND REQUIREMENTS:

  • Manage multiple tasks at one-time throughout the day
  • Self-disciplined to create blocked calendar of daily schedule and strictly adhere
  • Ability to speak articulately
  • Knowledge of relevant software applications including MS Office and social media platforms
  • Bachelor's degree preferred

COMPENSATION:

  • Salary plus bonus
  • Medical
  • Dental
  • 401k Match

APPLICATION:

If you think you have the skillset and desire to take on this dynamic position, please apply on our website: ResnickRoof.com or directly on LinkedIn.

COMPANY:

Since 2006, Resnick Roofing & Contracting has provided top-level exterior remodeling services to local property owners. As a result, we’ve earned the industry’s most prestigious awards including GAF President’s Club Award-Winning Master Elite Contractor, James Hardie Elite Preferred Contractor, and Inc’s Best Workplaces, to name a few. Our culture is built on the following core values of Strong Work Ethic, Good Character, Initiative, Embracing Change, Balance & Family, and Delivering the Ultimate Customer Experience.

Job Tags

Full time, For contractors, Local area,

Similar Jobs

Upward Health

Licensed Clinical Social Worker Job at Upward Health

 ...person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our...  ...Job Title & Role Description: The Licensed Clinical Social Worker (LCSW) at Upward Health plays a crucial role in assessing and addressing... 

Pocketbook Agency

Executive Personal Assistant to UHNW Family Job at Pocketbook Agency

 ...providers Handle household payroll, invoice processing, and light financial administration Oversee and collaborate with household staff, including nannies, property manager, and vendors Support with errands, light household tasks, and childrens needs as needed... 

Onward Search

Part-time Physical Therapist [78441] Job at Onward Search

 ...Physical Therapist to join our Special Education team for a part-time position in Washington State. This role offers the opportunity...  ...Location: Various school sites (travel required) Schedule: Flexible hours and days; schedule built collaboratively Start Date:... 

United Parcel Service of America, Inc.

Seasonal Package Delivery Driver Job at United Parcel Service of America, Inc.

 ...SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? Theyre the ones who drive our familiar brown trucks, bringing packages great and small to our customers. Theyre a friendly, physically active... 

Teatro ZinZanni

Theatre Operations Director Job at Teatro ZinZanni

 ...per month POSITION SUMMARY: Director of Operations: The Operations Director manages the daily operational aspects of the theater ensuring smooth and efficient running of the venue. This will include oversight of the staff, budgets, schedules and...