Customer Experience Specialist Job at Resnick Roofing & Contracting, Murrysville, PA

UlEvelZRbjZUUDlnREtDV001T2RBdjJOdnc9PQ==
  • Resnick Roofing & Contracting
  • Murrysville, PA

Job Description

POSITION TITLE: Customer Experience Specialist

Provide the ultimate customer experience to property owners seeking roofing, siding, and solar project replacements and repair!

Are you looking for a position where you can demonstrate your customer service skills, time management, and organization? If you are looking to join a team who utilizes cutting edge technology to create the ultimate customer experience, this could be for you!

POSITION TYPE:

Full Time - Training provided in Gibsonia PA. Position Location in Murrysville

DESCRIPTION OF DUTIES:

  • Create and maintain an exceptional experience for all prospective Resnick Roofing & Contracting (RRC) customers via incoming phone calls, emails, and walk-in customers from start to finish
  • Qualify RRC prospects on phone utilizing proper needs assessment techniques and upfront contracts
  • Manage and maintain all outgoing communication relative to online lead requests via Angie’s List, Facebook, and Podium, etc.
  • Maintain all RRC KPI sales tracking sheets and docs through GSuite daily
  • Assist in all the RRC accounts receivable activities daily, e.g., collections, payment processing, invoicing, etc.
  • Maintain inventory levels of all office supplies
  • Maintain all platforms of social media including creative content generation which is required on a weekly basis
  • Assist in the maintenance of minor changes to RRC website
  • Assist in team event building and planning
  • Assist with various administrative tasks
  • Manage phone systems and answering service software
  • Assist with various marketing initiatives e.g., creative, digital, print, etc.

SKILLS AND REQUIREMENTS:

  • Manage multiple tasks at one-time throughout the day
  • Self-disciplined to create blocked calendar of daily schedule and strictly adhere
  • Ability to speak articulately
  • Knowledge of relevant software applications including MS Office and social media platforms
  • Bachelor's degree preferred

COMPENSATION:

  • Salary plus bonus
  • Medical
  • Dental
  • 401k Match

APPLICATION:

If you think you have the skillset and desire to take on this dynamic position, please apply on our website: ResnickRoof.com or directly on LinkedIn.

COMPANY:

Since 2006, Resnick Roofing & Contracting has provided top-level exterior remodeling services to local property owners. As a result, we’ve earned the industry’s most prestigious awards including GAF President’s Club Award-Winning Master Elite Contractor, James Hardie Elite Preferred Contractor, and Inc’s Best Workplaces, to name a few. Our culture is built on the following core values of Strong Work Ethic, Good Character, Initiative, Embracing Change, Balance & Family, and Delivering the Ultimate Customer Experience.

Job Tags

Full time, For contractors, Local area,

Similar Jobs

Confidential Jobs

Social Worker Job at Confidential Jobs

 ...Position: Social Worker (MSW) Location: Napa, California Job Type: Full-Time Ideal Candidate Holds a master's degree in social work or counseling psychology Has at least 1 year of experience as a Social Worker or Counselor Preferably has 2 years... 

Atlantic Group

Principal Network Engineer Job at Atlantic Group

 ...and work closely with a tenured team to complete strategic priorities. Preferred Technology Experience: Cisco Networking, Fortinet Firewalls, Blue Coat, F5, GigaMon, InfoBlox, NetApp, Google Cloud Networking, Automation certifications in Python, Terraform, Ansible... 

BRIA

Charge Nurse (RN) Job at BRIA

 ...Description: At BRIA, we are community-driven with a focus on work-life balance. Our nursing homes offer a compassionate care environment, empowering you. Charge Nurse (RN) Benefits: ~ PTO package and paid holidays ~ Employee rewards program ~ Growth from... 

Ci Design, Inc.

Project Designer Job at Ci Design, Inc.

 ...Project Designer - Boston, MA 3-8 YEARS OF EXPERIENCE Ci Design, Inc. (Ci) seeks dynamic and vibrant professionals who can share...  ...quality outcomes ~ Coordinate with project teams, clients, and consultants ~ Produce and review comprehensive project specifications... 

Offit Kurman

Trusts & Estates Attorney Job at Offit Kurman

 ...Trusts & Estates Attorney Offit Kurman is a growing full-service firm serving the private client market. We are currently seeking an Estate Planning Attorney to join our Estates and Trusts group in one of our Maryland offices Required: Four or more years of...