Customer Onboarding Manager Job at WOLF, Austin, TX

UVFieFZ3MzJTL2xtQzZDZk9wbWRCdmFBdmc9PQ==
  • WOLF
  • Austin, TX

Job Description

is seeking a proactive, organized Customer Onboarding Manager to lead new B2B clients through the onboarding process—from contract signature to go-live. You'll own the customer relationship during the onboarding stage of the customer lifecycle, managing timelines, configuring the Wolf platform to meet client-specific workflows, and training users to ensure success and value realization within a 60–80 day window.

You’ll report to the Director of Implementation and collaborate cross-functionally with Sales (to align on client goals and handoffs), Product and Engineering (for technical setup and issue resolution), and Customer Success (to transition accounts post-launch).

The ideal candidate can juggle multiple projects and deliver a high-touch, consultative onboarding experience. You bring with you a blend of project management skills, customer-facing communication skills, and technical aptitude to handle software configuration and troubleshooting. By executing onboardings effectively, you’ll play a pivotal role in accelerating customer activation and setting the stage for long-term account growth.

Responsibilities

The primary responsibilities of the Customer Onboarding Manager will include:

  • Project Management: Own onboarding from kickoff to launch, creating tailored project plans, managing timelines, and leading regular status calls.
  • Client Training: Deliver remote and/or on-site training to educate admins and end-users on best practices and effective platform usage.
  • Platform Setup: Configure platform settings, workflows, user roles, integrations, and templates to match client needs.
  • Issue Resolution: Triage and resolve onboarding issues by troubleshooting or coordinating with Product and Engineering.
  • Client Liaison: Act as the main point of contact during onboarding—building relationships, communicating updates, and setting expectations. Build and maintain positive working relationships with a variety of client stakeholders.
  • Adoption & Activation: Monitor engagement, encourage platform usage, and keep clients on track to reach onboarding milestones and ultimate platform activation..
  • Process Improvement: Contribute to refining our onboarding playbook through feedback and internal learnings.

Why It’s Exciting to Work at Wolf

Wolf.xyz is a fast-growing, venture-backed startup based in vibrant East Austin, where we’re building industry-defining technology to change how people find and secure work. Our whitelabeled B2B Staffing Platform as a Service (SPaaS) is reimagining staffing from the ground up—bringing speed, efficiency, and modern tools to an industry ready for transformation. At Wolf, you’ll be part of a passionate team working on real-world problems that impact how jobs are filled every day. You'll have a front-row seat to a high-growth startup environment, with the ability to make a tangible impact on the success of both our clients and our company.

Job Tags

Contract work, Remote job,

Similar Jobs

Impact Intelligence and Investigations, LLC

Outside Sales Representative (Commission) Job at Impact Intelligence and Investigations, LLC

 ...Commission-Only Outside Sales Representative Impact Intelligence and Investigations, LLC About Us Impact Intelligence and Investigations...  ...based on your sales performance. Youll be selling both B2B and B2C, depending on the specific campaigns assigned, and will need... 

Madison Professional Group

Private Wealth Manager Job at Madison Professional Group

 ...awards for employee satisfaction and are recognized as one of the best broker-dealers in the industry. They are seeking a Private Wealth Manager in the San Antonio or Greater San Antonio. As a Private Wealth Manager you will oversee a portfolio of high-net-worth clients... 

Aramark

Warehouse Manager - Amtrak Job at Aramark

 ...operations of the commissary by effectively managing Warehouse Supervisors, Leads, Drivers and Warehouse Workers, and interfacing with Amtrak personnel. As a senior leader in the operations function, Warehouse Manager implements and drives strategies to achieve Company... 

Golden Valley Farm Supply

Executive Assistant Job at Golden Valley Farm Supply

 ...distilled into simple, action items ~ The team and clients say, Wow, you make everything run smoother.~ The Owner gets to live in the zone of genius and rewards you for your contribution. This is not an entry-level admin role. This is for someone... 

Meijer

Digital Shopper Job at Meijer

Digital Shopper Location Fort Gratiot Township, MI : As a family company, we serve people...  ...opportunities centered around leadership, personal growth and development. Consider joining...  ...responsible for fulfilling a customer's online curbside order. What You'll be Doing:...