Customer Service Coordinator Job at 24 Seven Talent, New York, NY

UXdmMlVRbjRRLzlsREt5Vk9KR2ZDZjJOdWc9PQ==
  • 24 Seven Talent
  • New York, NY

Job Description

Job Title: Customer Service Coordinator

Location: New York, NY (On-site, Monday–Friday)

Employment Type: Full-Time

Salary: $75,000/year

Overview:

A leading luxury menswear company is seeking a detail-oriented and proactive Customer Service Coordinator to join their New York team. This role is essential in supporting the customer service, sales, and operations teams by managing wholesale accounts, order fulfillment, and Made-to-Measure (MTM) processes. The ideal candidate thrives in a fast-paced environment, is highly organized, and has a background in luxury fashion or wholesale.

Key Responsibilities:

Order & Inventory Management:

  • Process and manage orders for wholesale accounts and internal teams
  • Communicate inventory updates, shipping timelines, and product availability
  • Support replenishment and sell-through analysis for key stock programs
  • Coordinate with planning and finance on inventory and reporting

Made-to-Measure (MTM) Coordination:

  • Handle MTM order intake and communication with production teams
  • Track and manage custom orders from placement to delivery
  • Provide weekly MTM reporting and client updates
  • Collaborate on fabric availability, trunk shows, and client asset needs

Wholesale & Market Support:

  • Assist sales and planning teams during market preparation and order entry
  • Ensure showroom organization and order accuracy during appointments
  • Submit seasonal order confirmations and update product availability
  • Maintain relationships with wholesale account contacts and buying teams

Warehouse & Returns Oversight:

  • Conduct periodic inventory checks and support end-of-year counts
  • Manage returns, RA approvals, and credit memos for wholesale clients
  • Oversee back-of-house sample inventory, outlet orders, and sample sales

Qualifications:

  • 2+ years of experience in customer service, wholesale operations, or sales support (fashion industry preferred)
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office (Excel a must); experience with ERP and EDI systems is a plus
  • Ability to multitask and thrive in a deadline-driven environment
  • Collaborative mindset and a proactive, problem-solving attitude

Perks & Benefits:

  • Opportunity to work with a globally recognized luxury brand
  • Cross-functional exposure to sales, planning, production, and customer service
  • Dynamic, fast-paced, and supportive work environment

Job Tags

Full time, Seasonal work, Monday to Friday,

Similar Jobs

Charter Schools USA

Assistant Principal Job at Charter Schools USA

Who We Are Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless...

JobSquad Staffing South Florida

Warehouse Manager Job at JobSquad Staffing South Florida

 ...clients that has an immediate need for a Warehouse Manager. The ideal candidate will be...  ...warehouse operations. These operations include shipping, inventory, delivery. Your goal will be...  ...to the accounting department on goods received and closure of issues related to... 

We All Really Matter

Executive Assistant Job at We All Really Matter

 ...engagements. This role also includes managing the organizations social media accounts and newsletters, maintaining brand consistency,...  ...matters. Qualifications Bachelors degree in Business Administration, Communications, or related field preferred 2+ years of... 

Events Unlimited

Event Production Associate Job at Events Unlimited

 ...Basic Duties: Driving, Loading, and Unloading Company Trucks Working in the field performing customer service at events and installing tents, tables, chairs, games,...  ...physical work, or working in a warehouse/production capacity. Experience Loading Trucks/Unloading... 

Realm Business and Tax Advisory

Senior Bookkeeper Job at Realm Business and Tax Advisory

 ...Job description Senior Bookkeeper Location: Hermosa Beach, CA Job Type: Full-Time Salary: $60,000 $70,000 (based on experience) About Realm Business and Tax Advisory Realm Business and Tax Advisory is a modern accounting firm that helps entrepreneurs,...