Customer Service Manager Job at Adecco, Toledo, OH

UVFIMlZBdjZRL2hnREtLZU9KR2ZCZnFBdmc9PQ==
  • Adecco
  • Toledo, OH

Job Description

Adecco is representing a well-established manufacturer seeking a Customer Service Manager to lead a high-performing team, improve internal processes, and ensure exceptional service to key accounts. This is a great opportunity to join a stable and growing company that values collaboration, accountability, and results.

In this role, you will:

  • Oversee day-to-day customer service operations, stepping in to assist the team during high-volume periods or when staffing is limited
  • Act as the point of contact for escalated inquiries and customer concerns
  • Provide hands-on leadership to a small team, including performance reviews, training, and staff development
  • Establish department KPIs and coach team members to hit service and efficiency goals
  • Analyze service performance and implement process improvements where needed
  • Lead and maintain internal compliance procedures related to customer and quality standards
  • Serve as liaison to strategic customers, tracking satisfaction and building long-term relationships
  • Support adoption of customer management tools and systems, ensuring clean data and proper utilization
  • Take ownership of export documentation and compliance requirements for the site

Qualifications:

  • 5+ years of customer service experience in a business-to-business or manufacturing setting
  • 3+ years of leadership or supervisory experience
  • Experience with ERP systems
  • Strong communication and problem-solving skills
  • Familiarity with process improvement tools or lean methodology is a plus
  • Bachelor’s degree preferred, but equivalent experience will be considered

If you’re a team-oriented leader who enjoys building strong customer relationships and improving operational performance, we’d love to hear from you.

To apply:

Please send your resume directly to joe.dombles@adeccona.com

Job Tags

Similar Jobs

Flock Safety

Sourcing Manager, Aviation Job at Flock Safety

 ...product teams, as well as owning supplier selection, strategy, development and performance. This role is responsible for supporting the Aviation engineering teams as they launch new and groundbreaking aerial customer solutions. The work will include but is not limited to:... 

WME | William Morris Endeavor

Graphic Designer Job at WME | William Morris Endeavor

 ...Pantheon Media Group. WMEs creative department is seeking a Graphic Designer to join the team to assist with corporate creative for our...  ...powerful and purposeful creative concepts to deploy both internally and externally Collaborate with the WME Creative team,... 

PTR Global

UX Designer Job at PTR Global

 ...Looking for someone to work on-site Tuesday- Thursday Will need to have experience enhanced/ creating UX Design Systems The job This job is a member of the User Experience (UX) and Digital Customer Experience team IT. The UX Product Designer is a thoughtful, empathetic... 

Lenmar Consulting Inc

Entry Level Brokerage / Trading Operations Analysts Job at Lenmar Consulting Inc

 ...Lenmar Consulting is seeking several Entry-Level / Junior Operations Analysts to help us support our global Investment Banking Client out their Baltimore Division. We are seeking candidates for several divisions of the investment bank including Wealth Management, Trade... 

Super Excavators

Safety Manager Job at Super Excavators

 ...full-time role with home base located in Menomonee Falls, WI. The Safety Manager will be responsible for overseeing occupational health,...  ...health and safety (EHS), accident investigation, and industrial safety protocols. Qualifications Occupational Health and...