Customer Service Manager Job at Adecco, Toledo, OH

UVFIMlZBdjZRL2hnREtLZU9KR2ZCZnFBdmc9PQ==
  • Adecco
  • Toledo, OH

Job Description

Adecco is representing a well-established manufacturer seeking a Customer Service Manager to lead a high-performing team, improve internal processes, and ensure exceptional service to key accounts. This is a great opportunity to join a stable and growing company that values collaboration, accountability, and results.

In this role, you will:

  • Oversee day-to-day customer service operations, stepping in to assist the team during high-volume periods or when staffing is limited
  • Act as the point of contact for escalated inquiries and customer concerns
  • Provide hands-on leadership to a small team, including performance reviews, training, and staff development
  • Establish department KPIs and coach team members to hit service and efficiency goals
  • Analyze service performance and implement process improvements where needed
  • Lead and maintain internal compliance procedures related to customer and quality standards
  • Serve as liaison to strategic customers, tracking satisfaction and building long-term relationships
  • Support adoption of customer management tools and systems, ensuring clean data and proper utilization
  • Take ownership of export documentation and compliance requirements for the site

Qualifications:

  • 5+ years of customer service experience in a business-to-business or manufacturing setting
  • 3+ years of leadership or supervisory experience
  • Experience with ERP systems
  • Strong communication and problem-solving skills
  • Familiarity with process improvement tools or lean methodology is a plus
  • Bachelor’s degree preferred, but equivalent experience will be considered

If you’re a team-oriented leader who enjoys building strong customer relationships and improving operational performance, we’d love to hear from you.

To apply:

Please send your resume directly to joe.dombles@adeccona.com

Job Tags

Similar Jobs

The Bergaila Companies

Navisworks Piping Designer III Job at The Bergaila Companies

 ...PTO & Holidays Qualifications: ~5+ years experience in the layout of process and mechanical equipment and associated piping design ~ Must have proficiency in Navisworks, 3D and Capital Works ~ Experience with pipe installation details and pipe supports ~... 

WDA Movers

Truck Driver Job at WDA Movers

 ...Join Our Team Moving Company Driver Wanted! About WDA Movers: WDA Movers is a trusted, customer-focused moving company with a reputation for excellence. Operating under ODOT# 254487, USDOT# 3429439, and MC# 256401 , we specialize in efficient, careful, and... 

Dole Plantation

Assistant Director of Operations Job at Dole Plantation

 ...OBJECTIVE The Assistant Director is responsible for providing leadership, ensuring quality assurance, and delivering exceptional customer...  ...merchandise quality control, floor presentation, and overall housekeeping. 9. Attractions Management: Assists with driving attractions... 

SMART IT People

Salesforce Business Analyst Job at SMART IT People

 ...Senior Salesforce Marketing & Data Cloud Business Analyst Full-time position Raleigh, NC SMART IT People has an exciting full-time opportunity in Raleigh, NC for a Senior Salesforce Business Analyst to help drive business and process improvements leveraging Salesforce... 

Greenstaff US Homecare

Client Experience Manager Job at Greenstaff US Homecare

 ...Job Title: Client Experience Manager Location: Seattle, Washington About Greenstaff US Homecare: Our company vision is to improve...  ...certification and background checks, set the foundation for success in this role. Responsibilities: Holistic Assessments:...