Customer Service Supervisor Job at Hire Score LLC, Duluth, GA

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  • Hire Score LLC
  • Duluth, GA

Job Description

The Customer Service / Sales Support Supervisor leads Account Coordinators who act as the single point of contact for sales agents processing client products/orders and business portfolios. The Supervisor will work closely with the Operations Manager, while also liaising with suppliers, customers, suppliers, employees and sales to best meet client needs.

This is a great opportunity to work for a leader in the custom packaging industry with an amazing culture and a collaborative team!

Responsibilities:

  • Point of contact for Account Coordinator team, assist with questions and escalated issues
  • Develop account coordinator backup plan for branch, provide backup support as needed
  • Oversee orders from inception to payment, in alignment with policy and procedures
  • Escalate any personnel concerns/issues to Regional Office Manager
  • Assist with onboarding of any office staff
  • Support implementation of any new corporate or divisional processes or initiatives
  • Epicor training lead/liaison for branch
  • Manage all office bills
  • Allocate warehouse/facility billings
  • Report hours for hourly employees to payroll
  • Assist with standard and ad hoc reporting for management
  • Hold regular meetings with the Account Coordinator team to ensure productive performance
  • Responsible for team building budgets
  • Support Sales Agent business; performs all standard Account Coordinator responsibilities

Qualifications:

  • Bachelor’s degree in business or related discipline preferred
  • 3 years of related experience, plus 2 years supervisory experience required
  • Experience in a corporate sales and service environment preferred
  • ERP (Enterprise Resource Planning) system experience required
  • Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools required
  • Excellent communication skills
  • Experience working in a team environment with strong collaboration skills
  • Organized, self-motivated and takes initiative

Submit your resume today!

Job Tags

Hourly pay, Remote job,

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