Job Description

Customer Success Manager
Elderlife Financial Services
Location: Hendersonville, TN
Empower Seniors. Elevate Lives. Be the Difference.

At Elderlife Financial Services, we're transforming how seniors and their families navigate the financial side of transitioning to senior living. For over 20 years, we've partnered with 3,000+ senior living communities, becoming their trusted advisor for private pay resources. Now, we're seeking a Customer Success Manager to join our growing team and help us reach new heights.

Who We're Looking For:
We want ambitious self-starters who thrive on building meaningful relationships, exceeding goals, and making an impact. You're not just looking for a job—you're looking for a mission.

In this role, you'll become a key player in driving success for our senior living community partners and the families they serve. With your passion, creativity, and hustle, you'll deliver exceptional service, foster strong partnerships, and champion innovative solutions to make every interaction a win-win.

Your Day-to-Day:
As a Customer Success Manager, you'll:

• Build Trust: Develop authentic relationships with senior living communities, understanding their needs and delivering tailored solutions.
• Drive Results: Educate partners about our services, increase referrals, and celebrate their success with measurable impact.
• Collaborate Across Teams: Work closely with internal departments to ensure seamless service delivery and an outstanding client experience.

What You Bring to the Table:
We're looking for candidates who combine drive with heart and bring the following:

• A bachelor's degree in Business, Marketing, Finance, or a related field (not required).
• Proven success in customer success, account management, or business development (you know how to deliver results).
• Familiarity with the senior living industry—or a strong passion for making a difference for seniors.
• Exceptional communication skills that inspire confidence and build trust.
• Natural relationship-building skills and the ability to create lasting partnerships.
• Self-motivation to achieve ambitious goals while juggling multiple priorities like a pro.
• Tech-savviness with tools like Microsoft Office Suite, CRM platforms (Salesforce expertise is a big plus).
• Willingness to travel occasionally for client meetings and industry events (great opportunities for growth!).

Why Join Us?
At Elderlife, we're not just offering a job—we're offering a mission-driven career where your work truly matters. Here's what you'll enjoy:

• Competitive Compensation: Base salary with performance-based incentives to reward your hard work.
• Supportive Team Culture: A collaborative, encouraging environment where your ideas and contributions are valued.
• Flexibility: Work in a friendly, adaptable environment that supports your professional and personal growth.
• Impact: Be part of a company that's making a meaningful difference in the lives of seniors and their families.

Apply today and let's start shaping the future together.
P.S. Know someone perfect for this role? Share the opportunity and help us find our next superstar!

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