About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Role: Desktop Support Specialist
Job Description:
The Desktop Support Specialist will work on imagining, configuration and installation of software’s basis customer requirements. Documents tickets and escalates any issues as necessary. The primary function of this position is to complete new laptop requests, tablets etc. The technician will be provided the necessary hardware to perform the required duties.
Required Skills and Knowledge:
· Knowledge on Windows machines, imaging & configuration.
· Knowledge on Mac machines will be an added advantage.
· Basic knowledge on troubleshooting any network connectivity/VPN issues/first time login related issues.
· Knowledge on AD, password reset, adding machine to domain and updating records as needed.
· Interface with internal technical teams to assist in team/and customer support for field locations related to any end user computing issues.
· Basic troubleshooting of LAN/WAN issues, Remote troubleshooting of desktop issues.
· Knowledge on incidents and service requests, utilizing our Service Delivery Tool (Service Now)
· Assess, report and communicate between all parties for problem resolution for field support deployment.
· Responsible for using & maintaining a robust and accurate knowledge base repository.
· Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
· Desktop imaging and asset management.
· Must be able to work with End users on initial setup and configuration of device.
Expected annual pay for this role ranges from USD 33000/annum to USD 76000/annum. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.”
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group .
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