Field Support Technician Job at Futran Solutions, Middletown, NY

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  • Futran Solutions
  • Middletown, NY

Job Description

Hope you are doing well.

I am Srinivas from Futran Solutions. My client is looking for the below requirement. If you are interested. Please reach me out msrinivas@futransolutions.com /(609)-945-2335

Job Title: Field Support Engineer

Location : Client address for NY is - 109 Rykowski Lane Middletown NY 10941

Requirements

Their ID

Mention if they have car and they are willing to travel to office from car or not.

Their complete address - to check the miles from the office.

Are they flexible on working hours?

Should live within 10-20 miles from Middletown NY 10941

They will be reimbursed for any travel to clinics or hospitals from office.

Able to start immediately and willing to fill BGV on the same day as I send them.

Please share a tracker of the candidates who are ok with these new timings. And having a car is a must. Please check that with candidate before submission.

b. They should not show any hesitation interms of travelling (in their car). though expectation is 60 mi, Also, as for as their clinic visit goes, they would be covering a radius of 60 mi. While most of them should be around 30-35 mi, there would be some clinics which would be away.

JD:

The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:

1.Strong Field Support experience

2.Basic Networking skills (like IP Addressing, DHCP, DNS, etc)

3.Understand of IDF environment (or willingness to learn)

•Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).

•Proactively and consistently communicate with clients and colleagues

•Accurately and promptly record all-time in our ticketing system

•Proactively manage ticket queue

•Ensure all ticket notes and statuses are up to date

•Troubleshoot end-user technical issues and document all steps up through resolution

•Effectively multi-task to manage workload

•Collaborate on the improvement of operational effectiveness

•Document, take ownership of, and escalate issues

•Meet individual and team SLA targets

Thanks & Regards,

Name: Srinivasa Reddy Mallu.

Designation: Team Lead

Contact +1 (609)-945-2335, Ext: 9068

Email Id: msrinivas@futransolutions.com

Job Tags

Flexible hours,

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