HR Service Specialist Job at US Tech Solutions, Austin, TX

U2dYelhBajlTZjlsRDZLZlA1bWRDUCtCdnc9PQ==
  • US Tech Solutions
  • Austin, TX

Job Description

Duration: 6 months contract

JOB DESCRIPTION:

  • Responds to questions on administrative procedures and practices via multiple channels. Uses systems to document and call out as needed following the appropriate processes.
  • Logs and supervises requests and inquiries raised to HRSC and advises requesters of the status of requests
  • Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
  • Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize the vitality of requests.
  • Probes cases to resolve the root cause of the issue or question to provide accurate answers.
  • Identifies and researches incoming queries from employees. Ensures that documentation and employee requests meet the policy for each process.
  • Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
  • Works independently on most routine tasks. Actively chips in delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, driving performance, and achieving results.
  • Responsible for maintaining all compliance requirements of dedicated HR shared service processes. Performs duties to meet or exceed service level agreements. Identify potential improvements in the processes and continue to work on the enhancement of the efficiency of the service delivery model
  • Attends required training sessions to stay updated on HR policies and procedures Utilizing software, databases, scripts, and tools appropriately Maintain a global knowledge base for assigned projects

PREFERRED EXPERIENCE:

  • Experience in ServiceNow is an advantage
  • Ability to work in a fast-paced environment
  • Comfortable with ambiguity and matrix management organizations
  • Experience writing training documents and SOPs
  • Excellent interpersonal communication skills
  • High level of professionalism and strong analytical skills
  • Strong time management and work prioritization, ability to multi-task adaptability, and accountability.
  • Strong problem-solving abilities and attention to detail Must exhibit strong security and confidentiality practices
  • Demonstrates a strong ability to communicate clearly and effectively through a variety of channels and circumstances.
  • Strong process and procedure orientation with the ability to apply continuous improvement methods.
  • Must be customer-focused and comfortable working with a diverse group of people and able to work successfully within a team

EXPERIENCE:

  • 2+ Years

ACADEMIC CREDENTIALS:

  • Associates degree required
  • Bachelor’s degree in HR or business preferred

Recruiter Details:

Name: Megha Arora

Email: meghaa@ustechsolutionsinc.com

Internal Id: 25-31553

Job Tags

Contract work,

Similar Jobs

Heart Institute

Fellow, Cardiac Anesthesiology Job at Heart Institute

 ...Description The Pediatric Cardiac Anesthesiology Fellowship Program 1-Year ACGME Fellow position at Childrens National Hospital, Washington D.C This one-year, ACGME accredited Pediatric Cardiac Anesthesiology fellowship at Childrens National Medical Center... 

Pharos Academy

Elementary School Teacher Job at Pharos Academy

 ...Teacher Vision Pharos Academy Charter School is looking for a teacher who is an uber kid person. The ideal candidate absolutely loves to teach, train, and push students both academically as well as behaviorally. There is an understanding that messing up and failure... 

Century 3, Inc.

Senior Electrical and Instrumentation Engineer Job at Century 3, Inc.

 ...Century 3 Engineering, LLC (C3) is inviting talented and motivated professionals to join their team in Pittsburgh...  ...with a focus on medium and low voltage power systems. Experience in design and installation of electrical equipment in heavy industrial and chemical plant... 

Valor Private Wealth, LLC

Entry-Level Financial Advisor — Build Your Future with Valor Private Wealth, LLC Job at Valor Private Wealth, LLC

 ...Entry-Level Financial Advisor Build Your Future with Valor Private Wealth, LLC &##128205; Hybrid | Based in Charlotte, NC or surrounding...  ...about your financial growth and goals ~ A strong communicator , equally confident on Zoom and in person ~ Genuinely passionate... 

VLink Inc

Data entry operator Job at VLink Inc

 ...qualified applications into the processing system. Required Skills : Strong computer skills. Strong data analysis and Excel skills. Adhere to communicated deadlines and expectations. Strong technical skills in spreadsheet applications (Microsoft Suite...