Job Description

This is an Inside Sales position that is responsible for providing customer driven focus to provide technical expertise, and product selection directly for customers and in support of outside sales representatives within the Instrumentation and Automation unit.

Position Responsibilities

The Inside Salesperson is responsible for overall customer care and acting as a liaison in problem solving research and resolution. Each member of our team is responsible for providing call resolution to customers and suppliers and establishing customer satisfaction and loyalty. This position is entry-level customer care and handle transactional front-line service requests. These requests may be either by phone, email, or fax; and include taking and keying orders, providing quotes, researching item availability requests, answering pricing questions, entering returns and credits, and ordering replenishment parts.

Responsibilities include but not limited to:

• Ability to receive and process orders via telephone, email, and fax
• Provide order status and pricing information to customers
• Understanding of basic product and services
• Provide technical specification and recommendations
• Develop and establish a professional relationship with vendors to meet the customer’s needs
• Ability to identify problems and provide solutions
• Understanding of basic problem escalation procedures
• Availability for counter/will call sales for walk in customers.
• Handling shipping and receiving

Position Requirements

• Extensive phone communication experience in a Customer Service environment
• 4 years of experience in the following fields (industrial distribution/manufacturer/fluid power products)
• Proficiency in Microsoft (MS) Office including Word, Excel, and Outlook
• High School Diploma or GED
• Purchasing, sourcing, or replenishment experience preferred
• Strong written and oral communication skills
• Enjoy working in a team environment
• Highly motivated self-starter

Physical Requirements

• The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. While performing the duties of this job, the employee is frequently required to:
• communicate verbally and in writing
• sit at the computer for extended periods, multi-task

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