Job Description

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,000 locations globally. Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea. Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Overview

Elevate your career with CHAGEE as an Instructional Designer

As an Instructional Designer, you will play a crucial role in ensuring that all new hires and existing employees receive effective, consistent, and compliant training to meet operational standards and business needs. This role is focused on improving store operations by identifying skill gaps, developing tailored learning programs, and continuously enhancing the training experience. You will collaborate with cross-functional teams to support employee development, enhance productivity, and maintain high standards of customer service across all CHAGEE locations.

What you'll do:

Onboarding & New Hire Training

• Manage the new hire onboarding process, including scheduling, delivering, and tracking completion of training.
• Ensure a smooth and engaging onboarding experience that sets employees up for success.
• Provide orientation on CHAGEE’s brand values, culture, operational standards, and health and safety regulations.

Training Program Development

• Design and create training materials, including presentations, job aids, and e-learning modules, aligned with operational requirements such as food safety, workplace safety, and health standards.
• Develop continuous learning content for both store employees and management to enhance knowledge, performance, and compliance.
• Collaborate with operations partners to identify training gaps and develop targeted learning programs tailored to specific needs and roles in store operations.
• Ensure all mandatory compliance training is delivered and documented according to regulations.

Facilitation & Delivery

• Facilitate training sessions for new and existing employees on various topics, including operational processes, quality standards, product knowledge, and company procedures.
• Conduct training on limited-time offers, promotions, and new product launches to ensure team preparedness and consistency.
• Support and develop the skills of in-store training support teams, providing feedback, coaching, and mentorship.

Training Evaluation & Continuous Improvement

• Track training completion rates and assess learner performance through post-training evaluations.
• Utilize learning management systems to gather data on training effectiveness and generate reports for stakeholders.
• Actively seek feedback from trainees and managers to optimize training programs, streamline processes, and improve the overall learning experience.
• Continuously update training materials to reflect changes in regulations, operational standards, and product offerings.

Cross-Functional Collaboration

• Partner with operations, HR, and store leadership to align training programs with business goals and operational needs.
• Coordinate with the Consumer Insights to integrate customer feedback into training programs and service recovery initiatives.
• Demonstrate flexibility and adaptability in a rapidly evolving environment.
• Be prepared for duties and responsibilities to evolve, and show a willingness to step outside of your usual scope to support the company's growth. Expect opportunities for personal and professional growth as you navigate new challenges.

Experience you need to be successful:

• Bachelor’s degree in education, human resources, hospitality management, or a related field.
• 2-3 years of experience in training and development within retail, food service, or beverage industry.
• Proven track record of supporting the design, delivery and management of training programs in a fast-paced environment.
• Experience in coaching and developing in-store trainers or teams.
• Strong instructional design and facilitation skills, with the ability to engage diverse audiences.
• Proficiency with Learning Management Systems (LMS) and data analysis tools to track training progress and effectiveness.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams.
• Knowledge of compliance and health regulations relevant to the food and beverage industry.
• Adaptability in customizing training materials to meet the needs of diverse locations and evolving operational requirements.
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.

What We Offer:

• Competitive salary
• 401K with company match to secure your future
• Comprehensive medical, dental, and vision insurance with company contribution for individuals and dependents
• On-site fitness center and wellness programs
• Generous paid time off and sick policy
• Income protection including Disability, Life, and AD&D insurance

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate global tea enthusiasts. Apply now and be part of something truly extraordinary!

The expected base salary range for this position is $65,000 - $85,000 annually. Your actual base compensation will be determined on a case-by-case basis and may vary based on considerations including (but not limited to): relevant knowledge and experience for this position, skills, education, certifications, and more.

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