Job Description

Location: Merrimack, NH, Westlake, TX or Smithfield, RI

Discription:

Cloud-based technologies AWS and Azure - Understanding of the ITIL ITSM practice to support the day-to-day operations. Team: An ITSM Change Manager provides technical expertise and works with support staff, development groups, and internal customers in the identification, review, and timely execution of changes in production and contributes to the accuracy of changes and releases they review/approve. You will be responsible for working on risk assessment and oversight of highly complex Enterprise Infrastructure and Network services.

The Expertise You Have:

• 5+ years in a similar operational role required with a technical capability.
• Excellent written and verbal communication skills in English, ability to communicate both technical and non-technical information, depending upon the audience.
• Experience of data analysis and trending with ability to identify improvements and actions.
• Must have an understanding of the ITIL ITSM practice to support the day-to-day operations.
• Proven ability to quickly understand sophisticated systems.
• Diligent with the ability to follow processes and procedures.
• Proven ability to adapt to changes in processes and practices.
• Ability to rapidly absorb and understand complex technical situations.
• Ability to facilitate conversations with large groups of remote people.
• Ability to handle and prioritize tasks and time efficiently.
• Ability to identify process improvements and communicate them verbally and in writing.
• Ability to build effective working relationships with peers and internal business partners.
• Respectful, and able to act in an often-complex business environment.

The Value You Deliver:

• Demonstrates an understanding of policies, procedures, standards, environment, and underlying importance/need of change management processes.
• Reviews and assesses the content of change requests to ensure required details are included.
• Participates in change review and Change Advisory Board meetings.
• Facilities and provides oversight for systems installation, code deployment and infrastructure changes.
• Assesses and optimally communicates the impact of change request on existing systems and confirms the effort involved in implementing the change.
• Monitors and reports on the progress of change implementation efforts.
• Communicates change activities to management and the business area.
• Recommends course of action if change is not proceeding as documented.
• Identifies when and where change procedures break down.
• Provides operational support of systems installations, configuration of systems installations and infrastructure changes.
• Works with development and business partners to define transition plans for ownership of systems/application to production; oversees implementation of plans.
• Collaborate with the Incident and Problem Management teams.
• Interact with internal customers (i.e., Product Managers, Project Managers, and Business Analysts, etc.).
• Work with multi-functional teams, globally, and across cultural boundaries.
• Apply business impact assessments techniques to evaluate impact of proposed system changes.

Job Tags

Similar Jobs