Job Description

PRIMARY OBJECTIVE:

The Manager, National Accounts, is responsible for managing relationships with their assigned accounts, ensuring smooth contract administration, maintaining accurate data, identifying opportunities for growth within those contracts and collaborating with internal teams to deliver value and meet sales targets. This role serves as the key liaison between Pandion and its members to facilitate efficient contract execution and member satisfaction. Travel to member locations, both local and domestic, is required.

RESPONSIBILITIES:

Relationship Building:

• Cultivate strong relationships with key decision-makers at healthcare facilities or other member businesses to understand their needs and priorities.
• Proactively communicate with members to maintain positive partnerships and member satisfaction.
• Educate new and existing members about Pandion’s product portfolio and value proposition.
• Connect with new and existing members in person, telephone, electronic communication, and/or Teams/Zoom meetings.

Customer Service:

• Responds to member and vendor day-to-day issues in a timely manner (within 24 to 48 hours).
• Ensure members are onboarded in an expeditious and professional manner.
• Oversee the implementation and compliance of member contracts, ensuring accurate pricing, product availability, and adherence to contractual terms.

Sales & Growth:

• Identify potential new revenue opportunities with new and existing member contracts.
• Develop strategies to increase product utilization and drive sales growth consistent to yearly KPI’s through targeted initiatives.
• Immediately follow-up with members after monthly target marketing campaigns.
• Perform daily entry of tasks, actions, and information into Salesforce.

Market Awareness:

• Stay aware of the updated GPO landscape, industry trends, and competitor activity to identify strategic opportunities and potential challenges.

Other:

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• A Bachelor’s degree is required.
• At least 1 year of experience in a customer service/support role.
• Excellent communication, negotiation, and interpersonal skills to build and maintain strong customer relationships.
• Strong understanding of GPO operations, clinical purchasing, contracting processes, and the healthcare industry dynamics is preferred.
• Proven experience in account management, preferably within a healthcare environment.
• Possess excellent communication, negotiation, and interpersonal skills to build and maintain strong customer relationships.
• Proficiency in CRM systems and sales tools to manage customer interactions and track performance.
• Analytical skills to interpret data and identify opportunities for growth is a plus.
• Ability to work independently and as part of a cross-functional team.
• Must have a valid driver’s license.
• This job operates in a professional office environment when not traveling. During travel, may be exposed to the outdoor elements.
• This is largely a sedentary role, but travel will be required. This would require the ability to see, hear, lift, bend, sit or stand, as necessary. Must be able to use and manipulate normal office tools, converse effectively via written and oral correspondence (especially the telephone), sit for prolonged periods of time, move/travel to other locations.

Pandion Optimization Alliance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Pandion Optimization Alliance complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pandion Optimization Alliance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Pandion Optimization Alliance’s employees to perform their job duties may result in discipline up to and including discharge.

This position description is not intended to be all inclusive. Pandion Optimization Alliance may at any time revise or change duties as it may be deemed appropriate or beneficial. This position description does not constitute a written or implied contract of employment

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