Operations Analyst Job at PTR Global, Norfolk, VA

UUFEeVZBajZUZjlyQ3FPVk9wT1RDZmVDdVE9PQ==
  • PTR Global
  • Norfolk, VA

Job Description

Job Title:

  • Operations Analyst I
  • $25 - $28/w2 hourly pay rate
  • Norfolk, VA 23509

What is the preferred candidate location (local, non-local, remote?) and is there flexibility?

  • Local. On-site, no remote

If on-site, which location will contractor report to?

  • Norfolk, VA 23509

What schedule is the candidate required to work?

  • Rotating Shift Work / 8 week schedule

Quick description of the role or project story (What this role will be doing):

  • High Level Project Overview: monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

What are the top (at least 3 if possible) must have skill sets (technical/functional)

which are required?

  • multi-tasking (handling changing priorities constantly)
  • computer based skills (all Windows applications, typing, etc.)
  • good customer service skills (talking to customers)
  • data analysis (review multiple information sources to determine appropriate action)

What are the top nice to have skill sets?

  • Dispatch skills (call centers, 911 operations centers, utilities, etc.)

What soft skill requirements do you have (team fit and personality requirements)?

  • Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times. Being coachable/trainable because there is so much to learn with this position.

What education and certifications/licensures are required?

  • High School Graduate / GED

Are there any specific companies/industries or ideal background you like to see in the candidate's experience?

  • Any 911 dispatch centers, Utility Dispatch, call center customer service.

Pay Range: $25 - $28 Hourly on W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Job Tags

Hourly pay, Full time, For contractors, Local area, Shift work, Rotating shift,

Similar Jobs

Ceva Logistics

Customer Success Manager Job at Ceva Logistics

 ...believe that our employees are the key to our success. We want to engage and empower our...  ...global team to co-create value with our customers through our solutions in contract logistics...  ...us? YOUR ROLE Develops and manages complex programs for key assigned accounts... 

TPI Global Solutions

Oracle Database Administrator Job at TPI Global Solutions

 ...Title: Oracle DBA Position Type: Contract 6 Months Location: Atlanta, GA / Onsite (In-person Interview at Atlanta, GA/ Onsite...  ...Cloud Job Description: Seeking a skilled Oracle Database Administrator (DBA), will be responsible for the design, implementation, administration... 

SolomonEdwards

Entry Level Financial/Accounting Analyst (local candidates only) Job at SolomonEdwards

 ...Entry Level Financial/Accounting Analyst Location: King of Prussia, PA 19406 (fully on-site) Assignment: Temp to Hire Pay Rate: $22hr Description: A financial services company located in the King of Prussia region is looking to fill several Entry Level... 

Medical Services of America

Physical Therapist Home Health Part-Time/PRN Job at Medical Services of America

 ...Monitor patient's response to treatment and modify treatment as indicated in accordance with physician's orders. Interpret and communicate evaluation findings to patients, family and other staff members. Qualifications and Skills: Valid Physical Therapy license... 

BCG Attorney Search

Mid-Level Trademark Attorney - Global Brand Strategy | New York, NY- 371405 Job at BCG Attorney Search

 ...scheduling and pro-bono work are aspects highly valued by the firm. This firm has also obtained its second perfect score on the Human Rights Campaign Foundation's Corporate Equality Index as "Best Place to Work" for LGBT equality. ____________________________________...