Job Description

A nonprofit services organization in New York City is looking to fill an immediate need at one of their facilities as their new Client Services Specialist. In this role, the Client Services Specialist will be responsible for maintaining a safe, secure, healing, and orderly environment in residential facilities.

• Locations: Staten Island
• Program : Domestic Violence Shelters
• Shifts:
  • Days: 7am to 3pm or 8am to 4pm
  • Evenings: 3pm to 11pm or 4pm to 12am
  • Nights: 11pm to 7am or 12am to 8am

Responsibilities:

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients
• Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team
• Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls
• Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents' family members and/or roommates
• Plan, implement and/or research self-care and other social activities for clients and their children
• Actively participate in donor tours and help with special client events and holiday parties
• Conduct regular health and safety facility checks
• Assist with basic office tasks such as archiving, filing, collating, updating lists or as assigned
• Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner
• Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning
• Perform other duties, as needed

Qualifications:

• 2+ years of relevant work experience
• High School Diploma / GED
• Computer savvy
• Solid interpersonal and communication skills

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