Job Description

- RE-BATH -

We are seeking a General Manager to lead the business from the ground up. This foundational leadership role is responsible for day-to-day operations, team development, and profitability. The Manager will also contribute to policy development and training programs to set the standard for future corporate locations.

About the Role - The ideal candidate has proven success leading a team in home remodeling, construction, or a related service-based business, thrives in a high-growth environment, and has experience developing operational processes from scratch.

Responsibilities Include:

• Operational Leadership: Oversee daily operations, ensuring project timelines and quality standards are met. Manage the installation, sales, and administrative teams to drive efficiency and performance. Implement and refine company policies, SOPs, and best practices. Ensure compliance with local regulations, safety standards, and guidelines.
• Team Development & Training: Recruit, onboard, and develop a high-performing team, including sales, installers, and administrative staff. Develop and implement training programs for new hires and ongoing staff development. Act as a mentor and leader, fostering a strong culture of accountability and customer service. Establish KPIs and performance benchmarks for employees.
• Sales & Customer Experience: Work closely with the sales team to drive revenue growth and optimize lead conversion. Ensure outstanding customer service and resolve escalations as needed. Drive customer retention and positive reviews by implementing strong quality control measures.
• Financial & Strategic Growth: Manage the P&L, budgeting, and cost control to ensure profitability. Identify opportunities for operational efficiency and revenue growth. Collaborate with corporate leadership to test and refine scalable processes.

Ideal Profile:

• 5+ years of leadership experience in home remodeling, construction, or related industries.
• Proven ability to develop and implement policies, training programs, and operational procedures.
• Experience scaling a business or launching a new location is highly preferred.
• Strong P&L management, budgeting, and financial acumen.
• Ability to balance big-picture strategy with day-to-day operations.
• A hands-on leader willing to lead by example in the field and office.
• Experience with CRM systems, scheduling tools, and contractor management software is a plus.

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