Job Description

Weichert Co is hiring a temporary Real Estate School Administrator. This contract will be about two months long. This will be an onsite role here at our Morris Plains office. The Real Estate School Administrator is responsible for the daily administrative and operational functions of the Weichert Real Estate School, including the management of school materials. The position oversees the scheduling of class locations and Real Estate Instructors in order to conduct real estate courses. The position is also responsible for facilitating the operations of the Weichert Real Estate School, handling all tasks associated with the school website and Shopify, and ensuring the school maintains compliance with applicable regulatory agencies.

Essential Duties and Responsibilities

Customer Service

• Answers routine questions related to licensing, enrollment and tuition via phone and email.
• Handles student transactions including enrollment, schedules transfers, and refunds using Shopify.
• Resolves student issues to achieve customer satisfaction within school catalog compliance boundaries.
• Manages the processes related to student grievances and/or issues.Escalates more difficult issues to management.
• Prepares routine student communications regarding class schedules, course completion, retests and next steps.
• Schedules student make-up sessions.

Administration

• Handles routine instructor communication pertaining to class/students, as well as enrollment updates to signal whether a class will run or a class will be cancelled.
• Manages weekly enrollment assessment and partners with Real Estate School Director to make go/no-go decisions on classes with low enrollment.
• Prepares class rosters/attendance summary for distribution to instructors prior to the start of class.
• Responsible for fulfilling the class operational plans of Weichert Real Estate School each week including insurance of textbook delivery, student communications (Welcome emails), printing and packaging of instructor materials, and the handling/storing of class records to meet state compliance.
• Responsible for the preparation and distribution of the course transcripts and certificates for successful completion of the real estate courses as needed.
• Under direction, makes any required updates or changes to student materials, tests, information packets and student communications.
• Assists school management in preparing necessary paperwork for school location, curriculum, and instructor licensing renewals.
• Responsible for preparing, analyzing, and developing monthly reports for management, as well as assisting the Real Estate School Director with mandatory state reporting.
• Assists in the creation of school schedules; coordinates class cancellations, class additions, and rescheduling of school instructors.
• Helps coordinate the new instructor training and onboarding process, including training for Zoom, EasyTestMaker and other systems.
• Performs other duties as assigned.

Minimum Qualifications

Education, Certification, and License Requirements

• High school diploma or GED
• Bachelor’s degree preferred
• Real estate license preferred
• Valid driver’s license is required with access to a motor vehicle, where appropriate in remote locations

Experience

• Preferably two (2) or more years of experience in a training, customer service, or real estate function
• Extensive experience with Microsoft Office and Zoom

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office suite of products
• Proficiency in Zoom and Zoom Apps
• Ability to generate reports and spreadsheets in Excel
• Strong oral and written communications skills
• Ability to handle difficult situations arising from students, instructors, and sales management
• Ability to multitask in a fast-paced environment
• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions

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