Job Description

Sales Intern (Customer Success)

About the Opportunity:

Are you looking to kickstart your career in financial services while learning from industry leaders in a fast-paced, mission-driven environment? Big Think Capital is seeking a motivated Sales Intern to support our growing team by strengthening relationships with existing clients and ensuring their continued success.

About Big Think Capital:

Big Think Capital is a top-ranked business lending marketplace, proudly serving over 25,000 small businesses across the U.S. We were recently recognized as the Top Business Lending Firm for 2024 by Financial Services Review and the #1 Finance Broker by Trustpilot. As we approach the $1 billion mark in funded deals, our team continues to expand with professionals who care deeply about our clients and are committed to their success.

Role Overview:

As a Customer Success Intern, you’ll work closely with our Sales and Client Success teams to support active clients, build rapport, and ensure strong ongoing relationships. This is an ideal opportunity for someone looking to learn the ropes of business lending, while gaining hands-on experience in client communication and relationship management. You'll help identify growth opportunities, gather feedback, and reinforce trust through thoughtful outreach and consistent follow-up.

Key Responsibilities:

• Proactively connect with current clients to maintain and strengthen relationships
• Assist with client check-ins, gather feedback, and ensure satisfaction with existing funding solutions
• Collaborate with internal teams to provide updates and resolve client inquiries
• Support the renewal and re-engagement process for clients nearing the end of their funding term
• Track communication and outcomes using our internal CRM

What We’re Looking For:

• Current college student
• Friendly and confident communicator with a client-first mindset
• Eagerness to learn and contribute in a fast-paced environment
• Highly coachable and detail-oriented
• Interest in financial services, client success, or sales

Why Join Us:

• College Credit with incentives for commissions
• Hands-on training and daily mentorship from experienced professionals
• Real-world experience working with active clients
• A collaborative, high-energy environment in our state-of-the-art Miami office
• Full access to company resources and professional development tools
• Join a culture that values grit, resilience, and a passion for helping small businesses grow
• success.

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