Job Description

Spanish/English Customer Service Rep

We are seeking a Bi-Lingual (Spanish/English) Customer Service Representative with a strong commitment to delivering exceptional service. In this role, you’ll assist individuals and families by providing accurate information, answering questions, and guiding them through available support programs — including childcare assistance. This position is ideal for someone who thrives on helping others, communicates effectively, and is comfortable managing a high volume of calls and inquiries in a fast-paced environment.

Key Responsibilities:

• Conduct eligibility screenings for childcare subsidy programs
• Provide clear, accurate information about childcare options and assistance
• Enter and maintain data in online systems with high attention to detail
• Support families through the application process and refer them to appropriate resources

Requirements:

• Language: Bi-lingual in Spanish and English (Portuguese or Haitian Creole also accepted)
• Experience: Minimum 1 year in Health and Human Services or a Call Center environment
• Preferred: Experience with child care subsidies or social service referrals
• Strong data entry and organizational skills
• Ability to work in a hybrid schedule (2 days/week on-site in Framingham)

What We Offer:

• $22/hour starting pay
• Full remote training provided
• Opportunity to earn AIRS (Alliance of Information & Referral Systems) Certification
• Hybrid work model for improved work-life balance
• A chance to make a positive impact in your community

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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