Position: Customer Experience Specialist | Team: Customer Experience
Workdays : Monday - Friday | Work Hours: 9:00am - 6:00pm
Compensation : $50,000/yr | Annual Bonus | Equity Incentives | 401(k) Match
About Nickson
Nickson is a Texas born venture-backed startup that is transforming the way people live in apartments. Based on a user’s online style quiz, our company designs and installs a customized on-demand living solution for rent. We are hardworking, fun loving, passionate, and love the challenges and rewards of scaling a new venture. We recently closed our Series A financing and are in rapid growth mode.
About The Role
We’re looking for a highly skilled Customer Experience Specialist to join our team, managing inbound and outbound phone calls, email requests, and interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful specialist has the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.
This is a key role serving as the voice and face of our company and will be integral to reinforcing our reputation for providing exceptional customer experience. This role is all about bringing the best of Nickson forward and ensuring our users have the best possible experience in all cases.
Key Responsibilities
What You Can Do
Who You Are
Nickson Values
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