Job Description
BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval. What You’ll Be Doing
- Under general supervision contacts employers or employer representatives & attorneys by phone to make audit appointments & update auditors calendars with scheduled or rescheduled appointments
- Maintains audit inventory (i.e. updates Access database with audit information such as dates of appointment, rescheduling); updates audit plan which is in excel with various information; updates CS with employer’s demographic information obtained during the audit scheduling process; receives & forwards email from auditors to appropriate personnel to update manual classifications or current claim.
- Take audit information received electronically or hard copy from employers, their representatives or other sources and transfer information into UDS.
- Performs general clerical tasks opens, sorts, & scans mail; forwards mail/email to appropriate personnel &/or BWC department; maintains files related to employer audits (e.g. notification letters, questionnaires, responses from employers regarding audits); screens and handles telephone calls & forwards questions to appropriate personnel if needed.
- Occasionally photocopies information for auditors & supervisor, compiles information from various sources for use by supervisor
To Qualify, You Must Clearly Demonstrate mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills: Customer Service
Organization Workers' Compensation
Agency Contact Name and Information a85603@bwc.state.oh.us
Unposting Date Apr 15, 2025, 11:59:00 PM
Primary Location United States of America-OHIO-Lucas County-Toledo
Compensation $21.97
Schedule Full-time
Work Hours 8:00 - 5:00
Classified Indicator Classified
Union OCSEA
Primary Job Skill Customer Service
Technical Skills Customer Service
Professional Skills Attention to Detail, Customer Focus, Teamwork
Agency Overview A Little About Us: With roughly 1,500 employees in 7 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.
For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.
Our Culture BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills.
Our Vision To transform BWC into an agile organization driven by customer success.
Our Mission To deliver consistently excellent experiences for each BWC customer every day.
Our Core Values One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.
What Our Employees Have To Say BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:
- BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
- I have worked at several state agencies and BWC is the best place to work.
- Best place to work in the state and with a sense of family and support.
- I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
- I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.
Job Tags
Full time, Flexible hours, Monday to Friday,