Customer Service Manager Job at Clearly Clean LLC., Greensboro, NC

UmdUeVVBejlTZjFxRGFXUU9wQ2FDUHlGdWc9PQ==
  • Clearly Clean LLC.
  • Greensboro, NC

Job Description

🧾 Position: Customer Service Manager

Location: Remote (based in PA preferred)

Reports to: VP of Sales

Department: Sales

We are a leading manufacturer of eco-friendly, thermoformed food trays serving the food packaging industry. Our company is committed to sustainable innovation, operational excellence, and exceptional customer service. Join a team that’s fast-growing, agile, and customer-obsessed.

🎯 Position Overview

The Customer Service Manager (CSM) will be the key point of contact for customers—handling orders, inquiries, complaints, and overall satisfaction. You’ll work cross-functionally with logistics, operations, and sales while also leading the sales support and logistics teams. We’re looking for a proactive, organized, and resourceful leader who thrives in a fast-paced manufacturing environment.

🛠️ Key Responsibilities

Customer & Order Management

  • Serve as primary liaison between customers, production, and logistics.
  • Process and manage customer purchase orders with full ownership of pricing, quantities, and delivery schedules.
  • Communicate proactively with customers on order status, delays, product availability, and shipping.
  • Maintain accurate and updated records in ERP/CRM systems.
  • Handle complaints, returns, credits, and other escalations promptly.

Team Leadership & Cross-Functional Collaboration

  • Lead and support the Sales Support and Logistics teams.
  • Coordinate workload, task timelines, and deliverables for your direct reports.
  • Partner with operations, QA, procurement, and warehouse teams to resolve customer issues and ensure satisfaction.
  • Own and deliver all customer requests tied to tray programs, product qualification, and transitions.

Strategic & Continuous Improvement

  • Improve internal processes and customer satisfaction initiatives.
  • Lead ERP commercial transition planning.
  • Manage and analyze customer service and sales metrics (e.g., OTIFNE).
  • Organize and deliver Quarterly Business Reviews alongside the VP of Sales.
  • Assist sales with quoting, forecasting, and RFP support.
  • Participate in customer site visits and 1:1 meetings with business development.

Program & Relationship Ownership

  • Support changeovers for new product applications.
  • Ensure compliance with food safety and packaging manufacturing regulations.
  • Build strong long-term customer relationships and increase retention.

🧠 Qualifications

  • Associate’s or Bachelor’s degree preferred.
  • 5+ years of customer service or account management experience in manufacturing , packaging , or food-related industries .
  • Strong ERP proficiency (e.g., SAP, Oracle, Delmia) and Microsoft Office Suite.
  • Excellent communication, organization, and multitasking skills.
  • Adaptable self-starter with a proactive mindset and collaborative style.

Job Tags

Remote job,

Similar Jobs

RSMC Services, Inc

Locum Dentist Job at RSMC Services, Inc

 ...RSMC Services on behalf of our client, is hiring a Locum Dentist to provide quality care to underserved families. Join a mission-driven, multi-practice organization dedicated to making a difference for both children and adults. Locum Tenens Dentist Opportunity ~$1... 

CorSource

Business Analyst Job at CorSource

 ...Position Overview CorSource is actively seeking experienced Business Analyst within the energy and utilities sector. Ideal for an analytical professional who enjoys working in fast-paced environments, managing stakeholders, and supporting large-scale system, data, and... 

Modern Government Solutions (MGS)

Instructional System Designer Job at Modern Government Solutions (MGS)

 ...TITLE: Instructional Systems Designer LOCATION: Albuquerque, NM; Kirtland AFB CLEARANCE REQUIRED: Active DoD Secret Clearance EMPLOYMENT TYPE: Full-time, On-site POSITION SUMMARY Modern Government Solutions (MGS) is seeking an Instructional Systems... 

Euclid Innovations

Senior ServiceNow CMDB specialist Job at Euclid Innovations

 ...maintain processes for data collection, validation, and reconciliation. 3. **Relationship Mapping:**- Map relationships between CIs to provide a clear understanding of dependencies and impact. - Support impact analysis for changes, incidents, and problem... 

Russell Tobin

Oracle Hyperion Consultant Job at Russell Tobin

 ...Singh from Russell Tobin/Pride Global. We are looking for Oracle Hyperion Consultant at PITTSBURGH, PA // Onsite . Please let...  ...configuration, and Smart View Experience in Hyperion Administration Experience in Hyperion system upgrade Proficient in developing...