Job Description

Customer Service Associate
Emphasizing the significance of delivering outstanding customer service and support, your responsibilities will encompass addressing inquiries through multiple channels, ensuring efficient order processing, managing RMA processes, and assisting with Sales and Marketing activities. Your strong communication and organizational skills, coupled with your ability to manage multiple tasks, will be vital for success in this role.
Requirements and Skills
4+ years of experience in customer and sales support; in manufacturing and/or Industrial environment preferred.
Strong communication skills in English, both verbal and written.
Familiarity with quality standards, such as ISO9001, or experience in a manufacturing environment.
Strong organizational and analytical thinking capabilities
Flexibility and adaptability in handling multiple tasks or unexpected challenges.
Proficiency in Microsoft Office Suite, ERP, CRM systems, and other business tools.
Strong interpersonal and negotiation skills to foster productive customer relationships.
In-depth understanding of sales principles and customer service practices
Willingness and patience to interact daily with customers from a wide range of cultures and backgrounds.
The responsibilities of this role encompass, but are not limited to, the following
Create and process customer orders in a timely manner, including processing rush orders as required.
Review pending orders and customer requests to ensure accuracy and customer satisfaction.
Accurately encode sales orders with correct part numbers, pricing, and shipping information.
Verify and confirm orders with the production team, providing timely updates to external customers.
Review contracts and purchase orders, and initiate updates as necessary.
Coordinate the gathering and submission of technical documentation for vendor approvals and large bid proposals.
Manage distributor and sales representative agreements.
Maintain regular communication with customers to address inquiries, concerns, and requests promptly via phone or email.
Assist customers via phone and email to ensure issues are resolved efficiently.
Work closely with various departments (Finance, Production, Shipping, Quality, and Product Tech Support) to ensure seamless order processing and customer satisfaction.
Support collaboration across departments to address any issues impacting order fulfillment.
Generate reports and analyze sales metrics to support informed decision-making.
Research and prepare marketing materials for upcoming exhibitions and trade shows.
Assist in coordinating and attending trade shows and customer-related events.
Handle necessary administrative tasks, such as filing reports and ensuring the sales team is equipped with essential documentation.
Organize and maintain records to ensure efficiency and compliance with company policies and standards.
Support the planning, coordination, and participation in trade shows and customer-related events.
Represent the organization in customer interactions during events or conferences as necessary.
Participate in training opportunities and implement newly acquired skills effectively.
Manage records for all orders and process Return Merchandise Authorizations (RMAs) as needed.
Perform other tasks and assignments as required to support team and organizational goals.
Desired Skills and Experience

Customer Service Associate
Emphasizing the significance of delivering outstanding customer service and support, your responsibilities will encompass addressing inquiries through multiple channels, ensuring efficient order processing, managing RMA processes, and assisting with Sales and Marketing activities. Your strong communication and organizational skills, coupled with your ability to manage multiple tasks, will be vital for success in this role.
Requirements and Skills
4+ years of experience in customer and sales support; in manufacturing and/or Industrial environment preferred.
Strong communication skills in English, both verbal and written.
Familiarity with quality standards, such as ISO9001, or experience in a manufacturing environment.
Strong organizational and analytical thinking capabilities
Flexibility and adaptability in handling multiple tasks or unexpected challenges.
Proficiency in Microsoft Office Suite, ERP, CRM systems, and other business tools.
Strong interpersonal and negotiation skills to foster productive customer relationships.
In-depth understanding of sales principles and customer service practices
Willingness and patience to interact daily with customers from a wide range of cultures and backgrounds.
The responsibilities of this role encompass, but are not limited to, the following
Create and process customer orders in a timely manner, including processing rush orders as required.
Review pending orders and customer requests to ensure accuracy and customer satisfaction.
Accurately encode sales orders with correct part numbers, pricing, and shipping information.
Verify and confirm orders with the production team, providing timely updates to external customers.
Review contracts and purchase orders, and initiate updates as necessary.
Coordinate the gathering and submission of technical documentation for vendor approvals and large bid proposals.
Manage distributor and sales representative agreements.
Maintain regular communication with customers to address inquiries, concerns, and requests promptly via phone or email.
Assist customers via phone and email to ensure issues are resolved efficiently.
Work closely with various departments (Finance, Production, Shipping, Quality, and Product Tech Support) to ensure seamless order processing and customer satisfaction.
Support collaboration across departments to address any issues impacting order fulfillment.
Generate reports and analyze sales metrics to support informed decision-making.
Research and prepare marketing materials for upcoming exhibitions and trade shows.
Assist in coordinating and attending trade shows and customer-related events.
Handle necessary administrative tasks, such as filing reports and ensuring the sales team is equipped with essential documentation.
Organize and maintain records to ensure efficiency and compliance with company policies and standards.
Support the planning, coordination, and participation in trade shows and customer-related events.
Represent the organization in customer interactions during events or conferences as necessary.
Participate in training opportunities and implement newly acquired skills effectively.
Manage records for all orders and process Return Merchandise Authorizations (RMAs) as needed.
Perform other tasks and assignments as required to support team and organizational goals.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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