Job Description
ProfitSolv is a SaaS business services provider for the legal and accounting industry. We are looking for a Customer Success Manager to join our growing team! As a Customer Success Manager you will manage the Customer Success department by developing, executing, and delivering departmental objectives. You will also be responsible for driving revenue renewals, churn reduction, upselling and cross-selling products including payments.
What we provide: - Opportunity to Invest in Your Future . We offer a 401K match.
- Paid Time Off . Enjoy paid time off and paid holidays.
- Great Coverage . Take advantage of health, dental, and vision HSA and FSA policies.
- A Great Team . Collaborate with smart, curious, hardworking individuals.
- Performance Compensation . Be rewarded for your hard work with performance-based merits and commission.
- Remote Work . Want to work from home? No problem!
As a Customer Success Manager, you will: - Plan, staff, organize, develop, and empower customer success teams in meeting departmental objectives.
- Work with upper management of their business unit to establish Customer Success team objectives and analytics, providing analysis and recommendations to increase revenue goals.
- Coach, mentor and lead an inclusive, engaged and high performing team.
- Assign and delegate departmental projects, and work to team members and follow up where necessary.
- Identify needs for upselling, cross-selling and payments or other add on products for the customer base.
- Establish metrics and implement procedures to reduce churn reduction.
- Work with the upper management of their business unit to implement and manage software, tools, and resources that drive the effectiveness and efficiency of the customer success teams.
- Produce operational reports and provide analysis and recommendations to increase revenue goals.
- Other duties as assigned.
This position follows established policies and procedures to keep confidential information secure.
A great fit for this position has: - Prior ability to cultivate positive, long lasting, working relationships with customers and coworkers.??
- 3-5 years experience in Customer Success, preferably in a SaaS or technology company.
- Strong communication skills and a high level of professionalism.
- Experience in managing cross-team projects to completion.
- Strong listening skills; open to input from team members and departments.
- Demonstrated understanding of customer service tools and processes.
- Experience working with customer success platforms preferred.?
- Knowledge in the customer success process.??
- ???????Experience working with databases or CRMs preferred.
Additional Desired Qualifications: - Excellent written and verbal communication skills
- Ability to drive action and accountability
- Strong time management skills??
- Strong initiative and sound decision-making ability??
- Ability to sit for prolonged periods at a desk and work on a computer.??
- Must be able to lift up to 15 pounds at times.
- Ability to travel as needed.??
Our commitment to you: At ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate.
Job Tags
Holiday work, Full time, Work from home,