Job Description

Compensation up to $100,000.00 with 15% bonus and 15% guaranteed end of season bonus!

Who We Are

At Brush Creek Ranch, we are more than just a destination; we are an experience. Nestled in the stunning landscapes of Wyoming, we offer luxury adventure in the great outdoors. Working at Brush Creek Ranch means joining a team dedicated to creating unforgettable experiences for our guests. With a commitment to hospitality and service excellence, we foster an environment where you can thrive, grow, and bring your best self to work every day.

What You’ll Do

As the Director of Guest Experience at Brush Creek Ranch, you will:

• Oversee and lead the Front Office, Housekeeping, and Spa teams to ensure smooth operations and exceptional guest service.
• Monitor guest satisfaction and team engagement trends, swiftly addressing any issues to maintain high standards.
• Build a strong talent pipeline by coaching and mentoring directors and managers, as well as overseeing recruitment efforts for each department.
• Hold department leaders accountable for achieving goals and maintaining operational excellence.
• Provide guidance and coaching to teams on operational processes and procedures to enhance performance.
• Recognize productivity issues proactively and collaborate with department leaders to create and implement effective action plans.
• Partner with the Events team to plan and execute memorable guest experiences, ensuring seamless coordination across all departments.
• Perform other reasonable duties as assigned by senior leadership.

What You’ll Bring

• Advanced knowledge of budgeting, long-range forecasting, and financial processes.
• Expertise in motivating and leading teams through effective training, development, and coaching.
• Strong ability to hold teams accountable for processes and results, fostering a culture of responsibility.
• Proficiency in tools such as TM1, P&L analysis, and P&L critique (preferred).
• Exceptional communication skills to effectively liaise with team members, guests, owners, and other departments.
• Proven ability to collaborate with senior leaders and manage upwards effectively.
• A proactive and creative mindset for curating outstanding guest experiences and ensuring seamless event execution.

What You Can Look Forward To

• Day 1 medical, dental, and vision insurance for all seasonal and full-time associates
• Vacation and Paid Time Off (PTO) with rollover for full-time associates
• Paid Parental Leave
• Unlimited referral bonuses
• 401(k) with company match after 1 month
• Ranch-provided employee housing and 3 meals per day at no cost to the associate
• Numerous employee engagement activities that contribute to a positive work environment
• Getting to live in a beautiful location with access to hiking, mountain biking, and fishing on neighboring national forest land
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple opportunities for growth across our luxury ranch network

At Brush Creek Ranch, we are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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