Job Description

About Outfield:

Outfield is a performance-based CRM built for the modern field sales team. We specialize in using game theory and behavioral psychology to boost CRM adoption, motivation, and productivity across sales organizations. With customers in over 50 countries, we’re on a mission to become the world’s most widely adopted CRM by creating a platform that resonates with today’s generation of sales professionals.

We’re growing quickly—and we’re looking for a full-time Implementation Manager to join our Customer Success team and help us drive value for our clients from day one.

About the Role:

Are you a tech-savvy, people-first problem solver who loves helping others succeed? Do you thrive in fast-paced environments where you can wear multiple hats, think critically, and make a tangible impact?

As an  Implementation Manager , you’ll be the face of Outfield for new customers, guiding them through the onboarding process and ensuring they’re set up for long-term success. You’ll collaborate cross-functionally with sales and engineering teams, work directly with our clients, and contribute to product feedback and continuous improvement initiatives. This is a great opportunity for someone eager to grow with a high-performing startup in the tech sector.

What You'll Do:

• Lead onboarding and training efforts for new customers, delivering a seamless and engaging experience.

• Build and configure trial environments based on client needs and goals.

• Import and structure client data to support effective usage of the Outfield platform.

• Provide support via phone, email, and video—serving as a knowledgeable, friendly resource.

• Analyze client usage and feedback to improve onboarding workflows and product value.

• Create helpful support content like help center articles, tutorials, and how-to guides.

• Collaborate with the Customer Success team on projects that improve user outcomes.

• Act as a product expert and internal resource for other team members.

• Identify upsell or expansion opportunities through consultative support.

What to Expect:

• Meaningful Work – Your efforts will directly impact customer success and company growth from day one.

• Tight-Knit Team – You’ll work closely with a small, collaborative team that values ownership, creativity, and initiative.

• Hands-On Learning – Get exposure to multiple areas of the business—Customer Success, Product, Sales, and beyond.

• Career Growth – As Outfield grows, so do the opportunities. We’re committed to promoting from within and helping team members build long-term careers.

• In-Person Culture – This is an in-office role at our Houston HQ. You’ll benefit from real-time collaboration, mentorship, and a faster feedback loop.

Are you the best fit?

We believe talent comes in all shapes and sizes and that your background makes you unique. We'd love to learn more about who you are and what drives you personally as well as professionally. Here are some qualities and qualifications we have a big appreciation for in candidates:

• Bachelor’s degree
• Strong communication skills - verbal and written.
• Critical thinker with a passion for problem-solving and helping others.
• Quick learner with a tech-savvy mindset and desire to grow.
• Friendly, professional, and confident working with clients of all backgrounds—including executives.
• Enjoys working on a small team where every contribution makes a difference.

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