Job Description

About TraxNYC

At TraxNYC, we specialize in crafting luxury jewelry that combines bold design with exceptional quality. Located in the heart of New York City, we are known for our dedication to superior craftsmanship, personalized service, and a passion for creating stunning pieces that stand the test of time. Our mission is to provide every customer with a seamless and memorable experience, whether they are purchasing a custom piece or entrusting us with a repair.

Joining the TraxNYC team means becoming part of a dynamic, innovative, and customer-focused environment where every detail matters.

Job Description: Returns and Repairs Specialist

We are seeking a Returns and Repairs Specialist to join our team at TraxNYC. This role is ideal for a detail-oriented, organized, and customer-focused professional who thrives in a fast-paced environment. You will be at the forefront of ensuring our customers receive the high level of service they expect, overseeing the returns and repairs process while providing support to our client service operations.

Key Responsibilities

• Returns Management : Receive, inspect, and process returned items, ensuring they meet the company’s return policies.
• Repair Coordination : Document and track all repair requests, liaising with jewelers to ensure timely completion and quality assurance.
• Customer Communication : Provide updates to clients regarding the status of their returns and repairs, addressing questions and concerns with professionalism and care.
• Inventory Control : Organize and manage items in the repair queue, ensuring accurate records are maintained throughout the process.
• Store Organization : Keep the workspace clean, organized, and secure, ensuring all jewelry is handled with the utmost care.
• Customer Service : Assist customers in person, over the phone, and via email with inquiries about returns, repairs, and warranties.
• Quality Assurance : Conduct inspections of repaired items to ensure they meet TraxNYC’s quality standards before returning them to customers.
• Administrative Support : Handle related paperwork and data entry, maintaining accurate records in our system.

Qualifications

• Prior experience in retail, customer service, or jewelry repairs (preferred but not required).
• Strong organizational skills with a keen eye for detail.
• Excellent interpersonal and communication skills, with a customer-first attitude.
• Ability to multitask and adapt in a fast-paced, dynamic environment.
• Familiarity with CRM systems or inventory management tools is a plus.
• A passion for jewelry and delivering exceptional service.

What We Offer:

• Opportunities to grow within a creative and dynamic team in the jewelry industry.
• Employee discounts on all TraxNYC products.

How to Apply:

If you are passionate about quality and luxury jewelry and have the skills to ensure every order exceeds customer expectations, we want to hear from you! Please submit your resume and a brief cover letter explaining your interest in the Quality Control Associate position to jobs@traxnyc.com .

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected Hours: 50 per week

Benefits:

• Employee discount
• PTO & sick days after 1 year of tenure

Shift:

• 8-hour shift

Work Location: In person

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