Job Description

About Refinery29

For the last 20 years, Refinery29 has stood at the forefront of women’s experiences. Challenging stereotypes, debunking myths and moving culture forward. We serve our audience through representation and storytelling and our work has led to incredible communities across Refinery29, Somos and Unbothered. 

What Refinery29 is known for is the ability to identify and contextualize shifts in consumer as well as cultural attitudes and behaviors. Our first party data sets us apart and allows us to work alongside brands as a strategic partner - offering intelligence, content and talent solutions to cement a brand’s place and impact in culture today.

The Role x You

The Client Service team is part of the Refinery29 commercial organization, dedicated to developing insight-driven, creative partnership solutions that leverage the R29 brand and capabilities to generate media revenue.

The Client Service skill set at Refinery29 is critical for the commercial organization. We are the day-to-day leads, guiding the development of all proactive and strategic commercial RFP responses. We engage with our cross-functional teams daily including editorial, sales, creative studio and insights - and it is our role to understand the nuances of each brief and guide the strategic response across teams. We are responsible for being both the macro and micro thinkers for the business and our advertising clients.

We are currently looking for a Senior Manager to join our Client Service team. This position can be based either in New York City or Los Angeles. It will require a hybrid work schedule. 

Ultimately, we want to find someone who believes in pushing brand strategy forward, who enjoys working externally with clients and with cross functional teams and feels inspired to learn and grow. We’d love to hear from you. 

Responsibilities: 

• Create best-in-class RFP responses that leverage existing and new R29 capabilities to deliver on client KPIs
• Drive the RFP process from intake to submission, project managing the workflow across all internal stakeholders 
• Be the authoritative expert in putting forth the best proposal from overall strategy and narrative to packaging
• Join sales lead in pitching proposals to client 
• Be an expert on the client’s business, understand all intricacies of a brief and how the response answers it
• Leading the mid-sale process after initial RFP submission, routing client feedback and effectively disseminating it to the cross-functional teams
• Act as category experts to identify blank-space opps, rooted in marketplace needs + insights
• Maintain awareness of cultural trends, social media platform changes, the competitive landscape

Qualifications:

• 6-8 Years experience in a similar client facing role at a media/creative agency, rights holder or publisher.
• Experience in delivering strategic brand partnership programs across digital, editorial, and social video
• Client facing presentation skills and experience
• Excellent understanding of digital advertising and the media landscape
• Detail and solutions oriented
• Supreme project management skills
• Above average storytelling skills 
• Familiar with creative strategy, creative ideation 
• Experience working with production, video and photo
• Working knowledge in how talent places a role in strategic marketing 
• Previous experience in multicultural marketing is a plus 

Benefits : Full suite of benefits (Medical, Dental, Vision, EAP, 401k) 

Compensation : The salary range for this role is 90,000.00 - 100,000.00 USD. The salary range is subject to change and may be amended in the future. Experience, education, skills, and other factors are considered when determining the salary offered.

Agencies : Refinery29 is not partnering with agencies nor accepts unsolicited resumes and will not be responsible for any fees or expenses related to such unsolicited resumes and/or applicants.

If you require reasonable accommodation during the application and selection process, please let us know by contacting HR@refinery29.com. We will work together to best meet your needs.

Refinery29 is the leading media and entertainment destination focused on women and underrepresented voices. Through a wide spectrum of lifestyle stories, original video programming, social, shareable content, and experiences, Refinery29 provides its global audience with the inspiration and tools to discover and pursue a more independent and informed life. Refinery29 is part of Sundial Media Group (SMG), a division of the Sundial Group of Companies.What is your experience with developing and delivering strategic brand partnership programs, specifically across digital, editorial, and social video platforms?

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