Technical Support Specialist Job at Today's Business Solutions, Willowbrook, IL

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  • Today's Business Solutions
  • Willowbrook, IL

Job Description

Responsibilities:

  • Learns and follows standard conventions for hardware and software installation, problem diagnosis, and problem resolution.
  • PC Management, Print Management, Cashless Payment Systems, and Hardware product lines.
  • Provide technical support over the phone using remote access software as well as on-site support.
  • Provide on-call technical support. Must be able to troubleshoot problems over the phone with customers.
  • Communicate with Manufacturers and QA on field issues and provide feedback on new products.
  • Communicate with customers via phone and email
  • Provide technical counsel and training to customers
  • Determines parts, supplies, or tools needed to complete service requests.
  • Relays any special problems to service management following each call.
  • Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
  • Completes all required paperwork and reports (time sheets, service orders, forms, inventory, expense reports, daily project reports, service call reports, and equipment-related items).
  • Returns defective assemblies or parts to the main office and labels items.

Job Tags

Remote job,

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