Returns Information.

1. What happens if my order is incomplete or incorrect?

Please contact us as soon as possible to report any shortage/error from your order. All shortages/errors must be reported to us within 7 days of receiving your order along with a complete unpacking video (one video from opening the shipment till identifying and highlighting the issue) to support the claim. We shall investigate the matter within 5 working days and provide a refund to your source account.

2. Can we exchange the product ordered?

All yarns, threads, needles, hooks, accessories and items related to knitting, crochet, sewing, etc. are Non-Refundable, Non-Exchangeable and Non-Returnable and cannot be returned, exchanged, or refunded

3.What happens if my products are faulty?

Please stop using that product and contact us as soon as you realise you have a faulty item, and we will do our best to resolve this. We may ask you to share photos of the faulty item to us, so that we can send these to the manufacturer. Any fault needs to be reported to us within 7 days of receiving your order.

4.Why does my ball of yarn have a knot in it?

Yarn manufacturers do their best to minimise the number of joins or knots in a ball of yarn, but they do crop up occasionally. Joins or knots are generally more common in natural fibre yarn than acrylic yarn, so they can come as a surprise if a knitter or crocheter has recently switched from acrylic to a natural fibre yarn. Joins or knots do not mean the yarn is faulty. However, if you have many joins or a particularly "knotty" ball, please contact us, and we will do our best to arrange for a replacement. Please rest assured that we do not sell "seconds" - all yarn we sell is "grade A" stock, direct from the manufacturer unless stated.