My Orders

1. Please can I add an item to my order that was placed a couple of days ago?

 Once an order has been received, printed, and taken to our warehouse, it is very difficult to find that order, fish it out, amend it, re-print it, and then insert it back into the correct place in the pile! We’re not Amazon, our warehouse systems are not as advanced as Amazon, so we’re asking for your help to try and make things run as smoothly as possible.

2. Can I change my address on an order once it has been placed?

Please contact us as soon as possible by email or telephone and we will do our best to amend your order. Please note that our office is open from 9am until 5pm (IST) Monday to Saturday. Emails will not be checked outside of these times.

3. How do I cancel an order?

All orders once placed cannot be cancelled or modified. If you would like to add something to your order, please place a new order. We also don’t accept merge requests for two or more orders. Since all our orders are insured we don't add/modify or merge orders. For instance, if a parcel is lost, the courier company will only cover the original order and not the merged/modified orders.

4. Can you hold my order until next week?

Unfortunately, we are not able to hold orders. Sadly, we do not have the space in our warehouse to store or hold orders for an extended amount of time.

My Account

1. I can’t log into my account?

Please contact us with the email address you registered with, and we will either reset your password or look into why you can’t log in.

2. How do I create an account?

You can create an account by clicking on the LOG IN/JOIN icon in the top right corner. Click on the Create an Account button and fill in the required information.

3. How do I sign in to my account?

You can sign into your account by clicking on the LOG IN/JOIN icon in the top right corner of the screen.

4. I've forgotten my password, how do I reset it?

If you have forgotten your password, there is a link at the bottom of the login page.